POSITION SUMMARY:

We are seeking a dynamic and organized Administrative Assistant to join our Property Management Department. This role will provide crucial administrative support to ensure the efficient operations of our property management office. Excellent communication skills, strong attention to detail, and ability to manage multiple tasks simultaneously in a fast-paced environment.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required; education or training in business administration or property management preferred; 2 years experience in an administrative support role, preferably in property management or real estate.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Skill in communicating both verbal and written.

• Strong organizational and time management skills.

• Ability to maintain confidentiality and handle sensitive information with discretion, detail-oriented with a high level of accuracy.

• Knowledge of property management software (e.g., Yardi, AppFolio) is a plus.

• Skill in Front Desk Reception; welcome visitors and clients in a professional and friendly manner, answer incoming calls and route them to the appropriate personnel, manage incoming and outgoing mail, packages, and deliveries, maintain a clean and organized reception area.

• Skill in Resident Communication; serve as the primary point of contact for tenant inquiries, requests, and concerns, coordinate communication between tenants and property management staff, maintain accurate tenant contact information and records, address tenant concerns or complaints promptly and effectively, explain policies, procedures, rules, regulations of lease and ACOP.

• Skill in Accounts Receivable/Payable Support; coordinate with the Finance Department to ensure accurate and timely invoicing and payments, follow up on delinquent accounts and assist with collections efforts as needed, respond and follow up with vendor inquiries regarding payment status.

• Skill in Property Maintenance Coordination; receive and distribute maintenance requests from tenants.

• Skill in Administrative Support; provide administrative support to property management staff, including scheduling appointments, preparing correspondence, and maintaining calendars. Assist with the preparation of reports, presentations, and other documents, maintain office supplies inventory and place orders as needed.

• Ability to perform data entry and record keeping; enter and maintain accurate records in databases and filing systems, update and organize electronic and physical files as needed, assist with document management and archiving processes.

• Ability to assist with special projects and other duties as assigned by management, contribute to process improvements and efficiency initiatives within the office.

• Ability to operate in an office environment, with occasional visits to property sites, standard office hours, with occasional flexibility required to accommodate property-related activities or emergencies, may require occasional lifting of objects up to 20 pounds.

Benefits

Competitive salary and benefits package, opportunities for professional development and advancement within the property management field, positive and collaborative work environment.

Your total compensation is more than the dollars you receive in your paycheck. In addition to a competitive salary, SLHA also offers:

• 401a annual contribution equal to 12.7% of your salary
• Paid Time Off: Vacation, Sick, Personal and Holidays • Medical, Dental and Vision Plans
• Life Insurance • Short-Term Disability and Long-Term Disability • Flexible Spending Accounts for medical and/or dependent care

The St. Louis Housing Authority is a qualifying employer for the Public Service Loan Forgiveness Program.