34 IT Support Analyst Jobs in Chicago, IL
Sertifi is Hiring an IT Support Analyst Near Chicago, IL
OR, AZ, CO, ID, SD, WI, IL, IN, IA, MI, MO, TX, FL, GA, NC, VA, MD, PA, NJ, MA, NH, ME
Challenges You’ll Tackle:
- Facilitate resolution of tickets/service requests while meeting or exceeding defined service level expectations.
- Diagnose and troubleshoot hardware and software issues including printers, networks, and peripherals.
- Update and maintain operating systems and security patches.
- Research and learn new technologies to stay up-to-date with evolving IT trends.
- Create and maintain documentation for new processes and support resolutions.
- Utilize JIRA for internal case tracking, updating the cases to ensure proper documentation.
- Collaborate with other IT team members to resolve complex issues.
- Maintain a positive and professional attitude while effectively communicating with users of varying technical experience.
- Associate Degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of overall experience.
- Ability to apply critical thinking and problem solving to remediate customer reported issues.
- Introductory experience with Intune and JAMF or equivalent MDM
- Strong understanding of PC hardware and software, including Windows, macOS, and popular office applications in a hybrid environment
- Excellent verbal and written communication skills to collaborate across internal teams.
- Client focused attitude with an ability to work in a fast-paced environment and effectively prioritize tasks.
- Exposure to Jira/Confluence
- Exposure to Tenable.
- Experience with Azure Active Directory and O365.
- Experience with Powershell
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see and hear. Must be able to remain in a stationary position for prolonged periods of time.
Job Summary
Full Time
$71k-89k (estimate)
02/01/2024
04/29/2024
sertifi.com
Chicago, IL
100 - 200
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The job skills required for IT Support Analyst include Troubleshooting, Help Desk, Networking, IT Support, Written Communication, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Analyst job description and responsibilities
The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
04/07/2022: Burlington, VT
IT support analyst often communicate directly with consumers.
04/17/2022: York, PA
This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.
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IT support analyst perform analysis of root causes.
03/07/2022: Canton, OH
troubleshooting hardware and software issues.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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A IT support analyst should provide enterprise-level support to customers.
04/01/2022: Springfield, MO
Name variables and functions using clear and relevant names.
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Re-use common functions to save time.
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Set a time limit to complete a task.
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Step 3: View the best colleges and universities for IT Support Analyst.
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