WHO WE ARE

Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm’s special blend of financial acumen, ability to manage risk, and cutting-edge technology.

PEAK6 Capital Management was brought to life through insatiable curiosity, entrepreneurial spirit, and the desire to win. We offer incredible opportunities for smart, passionate team players to solve complex problems and take calculated risks. We were among the first firms to develop sophisticated proprietary technology in our trading business. Today, we continue to leverage our technical ingenuity and operational excellence across several investment areas, spanning early-to-mid stage growth capital, operational control, trading, and eSports. Throughout the years, we've built and operated several financial technology firms and we continue to evolve.

ABOUT THIS ROLE

As a Desktop Support Analyst at Capital Management, you will be instrumental in the experience of all our employees. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack.

This hybrid position (3 days in office) is based out of our Chicago office. Here is a glimpse into the impact you will have:

• Consistent delivery of white glove support and solutions.

• Providing onsite, email, and chat support for end user mac & Windows systems and applications.

• Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.

• Identifying opportunities for business enablement through smart use of technology.

• Ordering, receiving, tracking, and issuing hardware, software, and peripherals.

• Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.

• Mentoring team members.

• Ensuring we meet SLA objectives.

• Managing, supporting, and provisioning business applications in a cloud-based environment.

• Writing clear, concise documentation for team members in wiki tools (Confluence).

• Evaluating and recommending new software platforms and services.

• Ensuring all operating systems are up to date.

• Providing AV support during team all hand meetings

YOUR EXPERIENCE

• 2 years of experience working in a desktop support environment, saving people’s e-lives along the way.

• Extensive experience with Windows 10 system administration and applications: OS configuration, troubleshooting, and knowledge of applications including Microsoft Office and Atlassian tools such as Jira and Confluence.

• Experience with troubleshooting macOS.

• Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.

• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.

• Comfortable with managing and manipulating directory systems (AD, LDAP).

• Experience supporting TCP/IP networks and wireless networking.

• Experience with a ticket based support platform.

• Experience in communication and collaboration technologies.

• Excellent interpersonal communication skills.

• Prior trader support experience is considered a plus.

OUR REWARDS

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At PEAK6 Capital Management, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from a home office and one of our PEAK6 offices.

PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, natural or protective hairstyle, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

The base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health & wellness benefits.