2 Manager - High Touch Services, Desktop Support' (Chicago, IL) Jobs in Chicago, IL

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Desktop Support Tech - Field Services (Hyde Park, IL)

The University of Chicago Medicine

Chicago, IL | Full Time

$55k-68k (estimate)

5 Days Ago

Manager - High Touch Services, Desktop Support' (Chicago, IL)

CeDent

Chicago, IL | Full Time

$128k-156k (estimate)

1 Month Ago

Manager - High Touch Services, Desktop Support' (Chicago, IL)

CeDent Chicago, IL

$128k-156k (estimate)

Full Time 1 Month Ago

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CeDent is Hiring a Manager - High Touch Services, Desktop Support' (Chicago, IL) Near Chicago, IL

Title: Manager - High Touch Services, Desktop Support’@ Chicago, ILTerms of Hire: Full Time.Job descriptionResponsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.Manages an information services service including personal computers and local area networks. Ability to manage technical support team that has high-level of expertise.

Provides operational support for Client's Executives and Traders – approximately 300
Manages Tech Bar for building supporting 2,700 partners
Operational support includes

Windows 7 and Windows 10
Third party trading applications – (ex. Bloomberg, 360 Treasury systems, BARX, BEx)
Custom applications
Hardware troubleshooting
Operating system troubleshooting
BYOD support

4. Service Level management

Tickets
Assets
Escalations

5. Knowledge Base management

Create KBs
Ensure team collaboration and consistency of procedures

6. Collaborate with Engineering where applicable

Communication to HT customers of NT changes and projects

7. Build marketable practice for High Touch team

Metrics including TCOs, KPIs, Assets, Asset Management
Collaborative approach using SharePoint, Teams, OneNote with HT customers

8. Expert technical skills as well as experience managing technical, high demand teams9. Manages team (6) and conducts Performance management

Evaluations
Mentoring
Tech Bar
Hires and terminations

10. Organized - able to manage team workload and customer requests. Leverage internal tools to enhance knowledge sharing.11. Strong communicator – able to provide clear direction and clarify information. 12. Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems. 13. Serves as an expert resource or go to person within a group.Qualifications:Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.Manages an information services service including personal computers and local area networks. Ability to manage technical support team that has high-level of expertise.1. Provides operational support for Client's Executives and Traders – approximately 3002. Manages Tech Bar for building supporting 2,700 partners3. Operational support includes

Windows 7 and Windows 10
Third party trading applications – (ex. Bloomberg, 360 Treasury systems, BARX, BEx)
Custom applications
Hardware troubleshooting

e. Operating system troubleshooting

f. BYOD support

4. Service Level management

Tickets
Assets
Escalations

5. Knowledge Base management

Create KBs
Ensure team collaboration and consistency of procedures

6. Collaborate with Engineering where applicable

Communication to HT customers of NT changes and projects

7. Build marketable practice for High Touch team

Metrics including TCOs, KPIs, Assets, Asset Management
Collaborative approach using SharePoint, Teams, OneNote with HT customers

8. Expert technical skills as well as experience managing technical, high demand teams9. Manages team (6) and conducts Performance management

Evaluations
Mentoring
Tech Bar
Hires and terminations

An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
Apply today to learn more and be part of our Growth story.

All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions.

Department: Scout
This is a full time position