Hiring Desktop Support Technician Level -1 ( 1 Year Long Project) in Chicago, IL

Location:

• Chicago, IL 60064

Pay Rate:

• $20 - $22/HR

Schedule:

• Mon, Wed & Fri (Starting ASAP)
• 08:00 AM - 05:00 PM

Scope of Work Requirements:

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices.
• Perform general preventative maintenance tasks on devices and software.
• To follow and execute instructions provided by Subject Matter Experts.
• Provide onsite hand and eye support to Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment.
• To assist users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes.
• To attend training courses as identified and agreed for appropriate development.
• To contribute towards reporting as per customer requirement.
• Any other tasks as assigned and within the skillset of the person.

Technical Skills:

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
• Good working knowledge of Operating system such as Windows and Mac related software and applications
• Good experience in End User device hardware and software troubleshooting
• Good experience of supporting devices such as Printers and Meeting Room equipment’s
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing, and troubleshooting EUC hardware components
• Awareness of Data Backup principles
• Familiarity with virtual, MDM and VPN environments
• Basic knowledge and familiarity with devices in Network and Compute environment

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: On the road