Data Center Facilities Management (DC). The Data Center Facilities Management (DCF) service is aimed at providing comprehensive IT and facilities support to ensure optimal operation, maintenance, and improvement of critical infrastructure across various global sites. The services will be delivered by a dedicated team of experts with a focus on meeting established SLAs, proactive management of incidents, and continuous improvement of IT facilities...
IT Services/Support Technician. As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to re...
Cabling & Termination. The Fiber Technician will mount and install racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required. The Fiber Technician performs testing: continuity test horizontal and riser cable. use of volt-ohmmeter. troubleshoot opens, crosses, shorts, and transpose pairs on horizontal and riser cable. use a tone set. The Fiber Technician installs LC, SC, ST, FC, FDDI, SMA and MPO/M...
Key Responsibilities. Provide L1 support for hardware, software, and network issues via phone, email, and chat. Manage and resolve incidents through ITSM ticketing tools. Create and manage user accounts in Active Directory and Exchange. Troubleshoot Windows OS, MS Office, VPN, printers, desktops, and laptops. Escalate complex issues to L2/L3 support teams. Provide remote desktop support and maintain technical documentation. Coordinate with vendor...
Key Responsibilities. Provide L1 support for hardware, software, and network issues via phone, email, and chat. Manage and resolve incidents through ITSM ticketing tools. Create and manage user accounts in Active Directory and Exchange. Troubleshoot Windows OS, MS Office, VPN, printers, desktops, and laptops. Escalate complex issues to L2/L3 support teams. Provide remote desktop support and maintain technical documentation. Coordinate with vendor...
Job Summary. The IT Field Support Technician will provide on-site technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems. This role involves traveling to client locations or company sites to resolve technical problems promptly and professionally. Key Responsibilities. Install, configure, and maintain computer hardware, software, and peripherals. Diagnose and resolve technical issu...
Skill. Field Support Technician. Minimum Experience 3 Years of Field Services/Support Technician. As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate w...
Skill. Field Support Technician. Minimum Experience 3 Years of Field Services/Support Technician. As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate w...
Responsibilities. Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout. Prioritize change requests. Create rollout plans for changes requests. Coordinate implementation process. Keep track of request and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger...
Job Description. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities. Provide customer facing end-user support that includes. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes...
Job Description. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities. Provide customer facing end-user support that includes. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes...
Job Description. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities. Provide customer facing end-user support that includes. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes...
