What are the responsibilities and job description for the Field Support Technician position at HCL Technologies Limited - Business Services?
Job Summary:
The IT Field Support Technician will provide on-site technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems. This role involves traveling to client locations or company sites to resolve technical problems promptly and professionally.
Key Responsibilities:
- Install, configure, and maintain computer hardware, software, and peripherals.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- Provide support for operating systems (Windows, macOS, Linux) and common applications.
- Perform routine maintenance and system updates.
- Respond to service requests and incidents within defined SLAs.
- Document issues, resolutions, and maintain accurate service records.
- Assist in setting up new workstations and IT equipment for employees.
- Ensure compliance with IT security policies and procedures.
Required Skills & Qualifications:
- Diploma/Degree in IT, Computer Science, or related field.
- 1–3 years of experience in IT support or field service.
- Strong knowledge of hardware troubleshooting and software installation.
- Familiarity with networking basics (LAN/WAN, TCP/IP).
- Excellent problem-solving and communication skills.
- Ability to work independently and manage time effectively.
- Willingness to travel to different locations as required.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $36,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- field support : 3 years (Required)
Work Location: On the road
Salary : $36,000 - $68,000
