1101 Support Analyst Lead Jobs in Chicago, IL
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Capgemini is Hiring a Support Analyst Lead Near Chicago, IL
JOB DESCRIPTION
Strong Application/Production support experience
- Strong ITIL knowledge, must have worked in Multi Vendor and Multi tenant platform
- Must be able to coordinate among various teams for delivering results
- Good Application Support knowledge required, must be flexible for a 24*7 environment
- Incident/Problem & Knowledge management with expertise on root cause analysis (RCA)
- Achieving quality deliverables by maintaining the SLA and standard practices
- Good to have ITIL V3/ITIL4 certification.
- Good Application Support knowledge required
- Work closely with business teams, development team and quality teams for project requirements
- Good to have knowledge of Windows, Word, Excel, PowerPoint, Visio, and MS Project
- Excellent documentation & communication skills
- Good organization skills; ability to work in a fast-paced, often changing, sometimes ambiguous environment
Job Summary
Full Time
IT Outsourcing & Consulting
$118k-150k (estimate)
10/28/2023
04/27/2024
capgemini.com
ROSEMONT, IL
>50,000
1967
RAYMOND J SPENCER
$1B - $3B
IT Outsourcing & Consulting
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About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative worl...d of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion. Get the Future You Want | www.capgemini.com
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