This position will work closely with other IT teams to provision new user accounts, user access and perform some admin functions in multiple systems. This position will also be responsible for executing certain daily tasks, such as running some services and reports at scheduled times. This position is occasionally responsible for confidential information and must adhere to strict security policies.

WHO YOU ARE

• Analytical and Creative. You have strong quantitative skills and are comfortable analyzing data, evaluating trends, and building effective budgets. You like thinking outside the box to come up with smart solutions to new challenges, and you embrace the opportunity to live in the gray.
• Knowledgeable.  You have a broad-based familiarity with the latest technologies of infrastructure engineering, planning, implementation, and management.
• A Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with and be understood by all levels and various teams across the organization. In addition, you’re skilled in communicating in a non-technical manner with everyone from end users to senior management and also in a technical manner to other IT professionals. 
• A Problem Solver. You are a creative thinker, who focuses on the problem as stated and gathers information to identify the root cause and achieve an appropriate solution. Your skillfulness in this area helps you determine how to best recommend and implement hardware and deploy software to ensure end users are effectively resourced. You also enjoy the challenge of troubleshooting and providing support to IT business partners and end users alike, whenever an unexpected infrastructure issue arises.
• Organized, Efficient, and Accountable. You have a keen eye for detail and pride yourself on delivering quality work. You multitask well, re-prioritize accordingly, and meet deadlines consistently. Above all, you are flexible and able to juggle the needs of changing priorities of the business, even if that means an occasional after-hours project. 
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You’re willing to learn a range of infrastructure and/or technology specialties, based on organizational or business partner needs. And when a special project arises, you volunteer!

WHAT YOU’LL DO

• Monitor daily name changes email and manually update changes in Google admin console and run GAD sync as needed
• Handle Quarterly Mobile Device Management (MDM) clean up process
• Specialty Application/VPN user set up for Corporate users.
• Process Daily reports, including employee reports and ServiceNow reports.
• Set up outsourced user accounts in Active Directory and Google Admin, manually and by using automated tools; also create property google groups in AD and Google Admin.
• Perform Google Admin duties such as Add/remove group members, transfer user documents, delegate access request to google mailboxes.
• Maintain user access queue in ServiceNow; set up the accounts required system, and re-assign user access tickets/tasks to other queues as appropriate.
• Maintain servicenow knowledge base.
• Maintain iPhone inventory for property service team members.
• Review pending Callback queue and voicemail queue and create/update tickets as necessary.
• Manage Chrome devices; including enrolling, putting them in the right OU and shipping them out to users.
• Handle Google Vault requests from our Legal department.
• Sox quarterly audits of certain roles and all contractors accounts.
• Podding (Combining properties in MRI).
• Perform level 1 configuration/installation and troubleshooting of PC hardware including laptops, desktops, printers.
• Represent the Company in a professional manner at all times.  Consistently maintains a professional, courteous attitude when dealing with customers and coworkers.
• Other related duties as assigned. 

PREVIOUS EXPERIENCE AND REQUIREMENTS

• High school diploma or equivalent is required. Minimum 3-4 year customer service and helpdesk/application support experience. Associates Degree or higher in IT relevant discipline (Preferred), 1-year IT relevant (Preferred)
• Demonstrable experience with Active Directory, Windows OS, Google Workspace, VPN, Mobile Device Management, Microsoft Office, Chrome OS, ServiceNow.
• Excellent written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences
• Strong analytical and organizational skills. 
• Must be able to work efficiently and methodically.
• Strong technical skills with creative ability to improve processes and innovate solutions for department and business partners. 
• Customer-focused, with an ability to understand and manage customer expectations.
• Ability to manage complex issues which require evaluation and discovery.
• Ability to manage multiple tasks and projects with ease.
• Ability to learn and adapt to new systems and technologies.