Position Summary

The Mortgage Operations Manager is responsible for overseeing mortgage operations. The Mortgage Operations Manager is a detail-oriented professional with a passion for operational excellence and driving business efficiency. The Mortgage Operations Manager manages and optimizes resources, including staffing, equipment, and technology, to meet operational targets.

Primary Responsibilities

• Assist in creating a streamlined, efficient, and compliant loan flow from post origination to closing.
• Hire, train and manage mortgage operations staff.
• Oversee and manage day-to-day operations to ensure smooth and efficient workflow within the organization.
• Develop and implement operational policies and procedures to improve productivity, quality, and customer satisfaction.
• Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
• Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
• Conduct regular audits to ensure compliance with company policies, industry regulations, and quality standards.
• Provide leadership and guidance to the operations team, fostering a positive and productive work environment.
• Identify training needs, develop training programs, and provide ongoing coaching and support to team members.

Qualification

Required:

• Bachelor’s degree in business, Finance, Accounting or other related area
• 5 years’ experience in mortgage operations
• 5 years’ experience in credit analysis or mortgage underwriting
• 2 years supervisory experience
• Exemplary communication skills, both written and verbal.
• Ability to create synergies across teams, processes and people
• Strong knowledge of mortgage lending operations, industry regulations, and compliance requirements.
• Excellent analytical and problem-solving skills to identify and resolve operational issues.

Desired:

• Master’s degree

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear. 
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.