Position Summary. The High-Risk Complaint Response Specialist is responsible for the resolution of written customer complaints and notices of error. The incumbents will communicate the resolution to the customer in an appropriate resolution letter drafted in accordance with RPMS customer communications principles and completed within the time period provided by the CFPB Mortgage Servicing Rules, other applicable law, and RPMS SLAs. The High-Risk ...
Position Summary. RoundPoint’s brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint’s reputation, and advances it through superior proactive and reactive communication. The Customer Service Representative achieves this end by translating our customers’ needs into answers to their questions, workflows to other departments, and/or knowledge of RoundPoint’s self-service prod...
Vice President, Originations Compliance. The Vice President of Originations Compliance is responsible for RoundPoint’s residential mortgage originations compliance program, reporting directly to Roundpoint’s Executive Vice President & General Counsel. The Vice President is responsible for monitoring RoundPoint’s compliance with applicable laws, regulations, and investor guidelines with respect to its mortgage originations and assumptions busines...
This position can sit in either. St. Louis Park, MN. Fort Mill, SC. Dallas, TX. . Azure Infrastructure Engineer. The Azure Infrastructure Engineer will be designing, implementing, and managing cloud-based solutions. This position is a part of our Infrastructure Team and responsibilities span both on-premises infrastructure with a focus in Azure Cloud expertise. Your expertise in designing, implementing managing, and optimizing Azure solutions w...
Position Summary. The Mortgage Operations Manager is responsible for overseeing mortgage operations. The Mortgage Operations Manager is a detail-oriented professional with a passion for operational excellence and driving business efficiency. The Mortgage Operations Manager manages and optimizes resources, including staffing, equipment, and technology, to meet operational targets. Primary Responsibilities. Assist in creating a streamlined, efficie...
This is a hybrib position, willing to condiser applicants in the following locations. Fort Mill, SC (Charlotte Metro), Dallas, TX (DFW Metroplex) Minneapolis, MN (Twin Cities). Position Summary. The AVP of Loss Mitigation Operations provides leadership, direction, and coordination of all activities for functions specific to Loss Mitigation Quality Assurance and Settlement in accordance with regulatory compliance, and company guidelines. This pos...
Position Summary. The Foreclosure Supervisor provides leadership, direction, and coordination of all activities for the default functions specific to foreclosure actions in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing all foreclosure activities in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. Overseeing ...
Position Summary. RoundPoint’s brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint’s reputation, and advances it through superior proactive and reactive communication. The Customer Service Representative achieves this end by translating our customers’ needs into answers to their questions, workflows to other departments, and/or knowledge of RoundPoint’s self-service prod...
Position Summary. RoundPoint services non-traditional loan products or terms that require maintenance throughout the loan life cycle. These products/terms include, but are not limited to: Adjustable Rate Mortgages (ARMs), Buydowns, Balloons, SCRA protections, and HELOCs. The Special Loans Specialist sets up loan terms on the system of record and performs periodic maintenance to ensure the continued accuracy of loan servicing activities. The Speci...
This position can also sit in Dallas, TX or Minneapolis, MN. Position Overview. . RoundPoint tracks all aspects of insurance, including both claim processing and data monitoring. The Insurance Specialist directly impacts the quality of insurance tracking and the homeowner’s insurance claim experience. RoundPoint utilizes an insurance vendor to track all types of homeowner’s insurance and property coverage requirements (e.g., flood, hazard, earthq...
Position Summary. The Collections / Triage Specialist is responsible for making outbound calls and receiving inbound calls for RoundPoint’s customers who are presently more than 30 days delinquent. The Triage Specialist reports to the Triage Supervisor. and must develop strong working relationships with direct reports, key stakeholders, vendors, investors, co-workers, and customers. Primary Responsibilities. Determine why customers are delinquent...
Position Summary. The Escrow Analyst Specialist maintains the quality and accuracy of loan servicing data, driving the customer (borrower, client, payee and internal customer) experience with loans under service with RoundPoint Mortgage Servicing Corporation, and minimizing the risk of damage, default, foreclosure, and repossession by ensuring timely and accurate payments for items under escrow and monitoring for non-escrow accounts. Individual m...
