This position will be responsible for processing a pipeline of Insurance Claims, while maintaining the quality and accuracy of the claims package, focusing on the customer (borrower, investor, payee and internal customer) experience with loans under service with RoundPoint Mortgage Servicing, ensuring that all property with claimed damages is repaired properly in accordance with any agency and/or investor guidelines. Responsibilities. Responsible...
The Foreclosure Manager provides strategic leadership and direction for all foreclosure timeline and contested foreclosure processes and teams, ensuring strict adherence to statutory and regulatory requirements, as well as internal company policies. This role is accountable for managing foreclosure timeline and contested foreclosures with a strong focus on improving timelines, enhancing attorney firm performance, and ensuring alignment with compa...
The Foreclosure Senior Lien Monitoring Specialist is responsible for overseeing and executing operational activities within the senior lien monitoring foreclosure process, ensuring strict adherence to client requirements, regulatory standards, and company policies. The senior lien monitoring process begins when RoundPoint is notified of a senior lienholder filing foreclosure on an asset in which RoundPoint services a junior lien. The Specialist w...
The Foreclosure Senior Lien Monitoring Specialist is responsible for overseeing and executing operational activities within the senior lien monitoring foreclosure process, ensuring strict adherence to client requirements, regulatory standards, and company policies. The senior lien monitoring process begins when RoundPoint is notified of a senior lienholder filing foreclosure on an asset in which RoundPoint services a junior lien. The Specialist w...
As a. Bilingual Customer Service Specialist. you’ll serve as a critical front-line advocate for our customers, delivering proactive support and strategic solutions to those who are 60 delinquent, in loss mitigation or navigating the insurance claims process. You’ll act with urgency, empathy, and precision to guide customers toward financial recovery – ensuring every interaction drives clarity, trust, and progress. This role reports directly to th...
The Bankruptcy Quality Assurance Specialist is responsible for all activities for the default functions specific to quality assurance in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing quality assurance timelines and workflow processes on loans in Bankruptcy in accordance with established work rules, goals & objectives to improve accuracy, timelines and performance. Th...
The Customer Resolution Intake Specialist is responsible for the completion of key inflow and outflow processing tasks, under the direction of Correspondence Leadership. The Customer Resolution Intake Analyst is responsible for processing inbound customer communications received via RoundPoint’s electronic and physical channels, initiating business processes for recipient business units, and processing outbound responses to customer complaints, i...
The Customer Resolution Intake Specialist is responsible for the completion of key inflow and outflow processing tasks, under the direction of Correspondence Leadership. The Customer Resolution Intake Analyst is responsible for processing inbound customer communications received via RoundPoint’s electronic and physical channels, initiating business processes for recipient business units, and processing outbound responses to customer complaints, i...
At RoundPoint, our customers are at the heart of everything we do – and you’ll be their first point of contact. As Customer. Service Specialist 1. you’ll be the voice of support, helping customers feel heard, respected, and understood. You’ll turn questions into confidence and concerns into solutions. Whether you’re answering a question, fixing a problem, or guiding customers through our tools, your goal is always the same: deliver caring, helpfu...
