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Position Summary:
RoundPoint’s brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint’s reputation, and advances it through superior proactive and reactive communication. The Customer Service Representative achieves this end by translating our customers’ needs into answers to their questions, workflows to other departments, and/or knowledge of RoundPoint’s self-service products. The Customer Service Representative creates the solution to any problem by the end of the conversation.
This is more than Customer Service!
We’re looking for people who…
Primary Responsibilities:
Our Customer Service Representatives report to Customer Service Supervisors and develop strong working relationships with other servicing partners. Our Customer Service Representatives identify problems and then draft blueprints other departments use to create solutions.
Qualifications
Required:
Desired:
FAQs
Q: Is this a fulltime position?
A: Yes, in this position you will be a fulltime W2 employee eligible for our benefit offerings.
Q: What does the role pay?
A: This is an hourly non-exempt position paying at least $17.31 (per hour), plus overtime, plus monthly incentive, plus shift differential. Depending on your individual performance, all in, you can expect to earn roughly $45,500 - $52,500 annually.
Q: Do I need prior experience?
A: No! While prior experience can be a great asset it isn’t required. We are more interested in hiring individuals with a winning attitude and a desire to ensure our customers are their top priority! Moreover, we offer robust training the first month on the job.
Q: Can I grow my career with RoundPoint
A: HELL YES! the path for upward mobility is clear and attainable You will be eligible to post to other positions within the Contact Center after six months of employment!
Q: When can I start?
A: Our next class of agents will be starting in January 2024. If interested, please formally apply below and await next steps / additional guidance from one of our recruiters.
BTW ~ This job is not for everyone (just being honest). This is a difficult role and the grind can be taxing. If you aren’t motivated, have difficulty with time management, following instructions, conducting research, and connecting interpersonally this is NOT the job for you. However, if you have what it takes you will quickly prove to be an asset and put on a path to expand your career ambitions!
RoundPoint’s Employee Value Proposition: Grow, make a difference, and have fun along the way!
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
Full Time
$39k-49k (estimate)
12/08/2023
04/30/2024
rpmservicing.com
CHARLOTTE, NC
1,000 - 3,000
2007
Private
KEVIN BRUNGARDT
$200M - $500M
RoundPoint is a financial institution that provides mortgage banking and lending solutions for homebuyers.
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Call Center, Communicates Effectively, Time Management, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.