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Who we are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing?
Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or service ) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Primary Function
The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
Principal Duties
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients / investors and our company.
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
Process homeowners’ mortgage payments.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department
Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
Achieve company performance goals.
Take part in continuous training in company policies / procedures and industry regulations.
Consistently represent the company in a positive and professional manner.
Performs related duties as assigned by supervisor.
Education and Experience Requirements
College degree preferred, High-school diploma (or equivalent) required.
Over 1 year of collections experience (preferred, but not required).
Knowledge, Skill and Ability Requirements
English fluency.
Outstanding negotiation and telephone communication skills.
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
Excellent reasoning and research skills; the ability to see the big picture and manage the details.
The ability to safeguard confidential customer and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
The ability to follow instructions but work with minimal direct supervision.
Excellent keyboard skills.
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
Spanish or bilingual is a plus.
Sales experience a plus
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities.
Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Company Perks :
Company Benefits :
Newrez NOW :
Last updated : 2024-03-24
Full Time
Lending & Credit
$46k-59k (estimate)
03/26/2024
06/21/2024
newrez.com
AUBURN, AL
200 - 500
2008
Private
JEFF FAIR
$50M - $200M
Lending & Credit
The job skills required for Customer service representative include Customer Service, Microsoft Office, Transportation, Work Ethic, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.