About Us

• We are an on-site Patient Contact Center environment.
• Individual performance measurement while working within a team atmosphere
• Comprehensive 3-week training program
• Variable incentive bonus and recognition programs
• Opportunities for career growth

Position Overview

MUST BE BILINGUAL-This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities:

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required:

• Must be Bilingual (Spanish)
• Excellent organization, customer service and communication skills
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
• Problem solving skills, good judgment, attention to detail, and follow-through are a must
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision

Preferred:

• Experience in customer service (1 year)
• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
• On-site patient contact center (call center) experience (1 year)

Job Type: Full-time, On-site

Job Pay: $16.50.Hour

Supplemental Pay types:

• Retention bonus
• Variable incentive program

IKS Health offers a comprehensive benefits package including medical, dental, vision, life insurance, long term and short-term disability, AD&D, etc. For additional information, please reach out at ushiring@ikshealth.com.

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Medical billing: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Ability to Relocate:

• Coppell, TX 75019: Relocate before starting work (Required)

Work Location: In person