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Position Summary
The High-Risk Complaint Response Specialist is responsible for the resolution of written customer complaints and notices of error. The incumbents will communicate the resolution to the customer in an appropriate resolution letter drafted in accordance with RPMS customer communications principles and completed within the time period provided by the CFPB Mortgage Servicing Rules, other applicable law, and RPMS SLAs.
The High-Risk Complaint Response Specialist reports to the VP, Assistant General Counsel and must develop strong working relationships with key stakeholders, vendors, investors, co-workers, and customers.
Tasks and Responsibilities
Qualifications
Required:
Desired:
RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
Full Time
$52k-69k (estimate)
01/13/2024
05/08/2024
rpmservicing.com
CHARLOTTE, NC
1,000 - 3,000
2007
Private
KEVIN BRUNGARDT
$200M - $500M
RoundPoint is a financial institution that provides mortgage banking and lending solutions for homebuyers.