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The Opportunity: Voted best Customer Service two years in a row by Newsweek, as a Expedited Resolutions Team (Customer Service Associate), you will have the opportunity to join a best-in-class team and engage with hundreds of customers and sellers. You will serve as the primary point of contact for high level customer inquiries via phone, chat, and email. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates.
How your role contributes to the success of Vivid Seats:
How your role expectations will progress as a Expedited Resolutions Team (Customer Service Associate) in the first 30, 90, and 180 days:
30 days in:
90 days in:
180 days in:
What You’ll Bring:
Work Schedule:
Bonus & Overtime Eligibility:
At Vivid Seats You'll:
Full Time
Software & Cloud Computing
$54k-67k (estimate)
08/10/2023
05/01/2024
vividseats.com
ANAHEIM, CA
500 - 1,000
2001
ROBERT VELTON
$50M - $200M
Software & Cloud Computing
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. We've unseated major rivals and secured exclusive new partnerships with iconic brands like ESPN and Sports Illustrated. Our longstanding relationships with certified ticket re-sellers and our convenient fan-to-fan selling platform offer an unrivaled experience for both fans and sellers.