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Who we are : Founded in 2001, Vivid Seats (NASDAQ : SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.
We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2024 , we believe that our People are our greatest competitive advantage.
To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
As a Team Lead of Customer Experience Nights and Weekends, you will supervise and coach a fast-paced team to provide an exceptional experience to our customers and clients.
As a Team Lead, you will oversee day-to-day operations, which is responsible for monitoring open orders, intervening as necessary to correct problems, provide support and decisioning for the team, ensuring KPI’s are met, work closely with the Broker Relationship Management team and coach, develop and provide reviews to your associates.
You will have the opportunity to build customer and client relationships, working closely with all levels of the organization.
This is a unique opportunity to have a positive impact in a high growth business.
Schedule for this position :
How your role contributes to the success of Vivid Seats :
How your role expectations will progress as a Team Lead- Customer Experience in the first 30, 90, and 180 days :
Team Lead- Customer Experience (30 days in)
Team Lead- Customer Experience (90 days in)
Team Lead- Customer Experience (180 days in)
What You’ll Bring as an Team Lead- Customer Experience :
LI-BW1
Last updated : 2024-05-11
Full Time
Software & Cloud Computing
$68k-94k (estimate)
05/12/2024
06/21/2024
vividseats.com
ANAHEIM, CA
500 - 1,000
2001
ROBERT VELTON
$50M - $200M
Software & Cloud Computing
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. We've unseated major rivals and secured exclusive new partnerships with iconic brands like ESPN and Sports Illustrated. Our longstanding relationships with certified ticket re-sellers and our convenient fan-to-fan selling platform offer an unrivaled experience for both fans and sellers.
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.