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Operations Lead
Capgemini Fort Mill, SC
$62k-79k (estimate)
Full Time | IT Outsourcing & Consulting 5 Months Ago
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Capgemini is Hiring an Operations Lead Near Fort Mill, SC

About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Operations Lead

Location: Fort Mills, SC

Travel: 25%

Job Description:
The OL is accountable for delivering the run services towards a client or a specific set of clients
Primary Duties -
Delivering run services according to SLA
Achievement cost & efficiency savings

Responsibilities -
  • Responsible and Accountable for delivering the RUN services to a client or group of clients.
  • Manages operational delivery in accordance to the SLA and in line with budget for given contract
  • Provides pro-actively feedback on delivery issues and brings up (where applicable) to the SDM and/or Service Line Management
  • Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions.
  • Pro-actively manages the day-to-day delivery relationship with the clients’ operational representatives.
  • Is accountable for Transition to RUN sign off
  • Is accountable for 3rdparty management on the SLA
  • Responsible for identification of operational cost and efficiency savings
  • Supports SDM in promoting new service propositions to improve or extend the services to client
  • Has overall responsibility for quantifying the actual and forecasted costs for delivery by Operations.
  • Ensures that cost control for run activities is maintained for their account(s), achieving any cost reduction targets that may exist for the account
  • Maintains a supply plan in line with known or predicted demand changes from the Service Delivery Manager
  • Monitors effectiveness of developed and agreed processes, as well as performance indicators and statistics as part of service level management.
  • Ensures adherence to company and client-defined standards and change control procedures making sure adequate controls are in place to detect adverse trends.
  • Ensure timely delivery and accuracy of regular (monthly) management reports and attends review meetings (as applicable);
  • The OL has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects

What You Bring:

Required:
  • 10-15 years’ experience in cross-cultural and geographically distributed organizations.
  • Knowledge or understanding of multiple Infrastructure areas (Data Center, Server, Storage, Database,
Network)
  • Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients.
  • ITIL Certification
  • A flexible approach with “Can do” attitude and ability to work well under pressure
  • Experience with Project / program Management.
  • Self-driven and ability to work independently
  • Excellent communication and presentation skills
  • Good analytical and troubleshooting skills (the ability to think logically through a problem)
  • Must have the initiative, tenacity and commitment to see problems through to resolution
  • Able to respond to and resolve client queries and requests in a timely manner
  • Detailed understanding of work units, and how they build up to the service level agreement.
  • Be able to assume overall control of and resolve complex customer or operational issues.

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Please Note-By applying for this position, you acknowledge and consent to your image being captured (video or screenshot) for employment purposes, including during the hiring and onboarding process.

Job Infrastructure
Schedule Full-time
Primary Location US-SC-Fort Mill
Organization CIS US MS

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$62k-79k (estimate)

POST DATE

12/24/2023

EXPIRATION DATE

05/08/2024

WEBSITE

capgemini.com

HEADQUARTERS

ROSEMONT, IL

SIZE

>50,000

FOUNDED

1967

CEO

RAYMOND J SPENCER

REVENUE

$1B - $3B

INDUSTRY

IT Outsourcing & Consulting

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About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative worl...d of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion. Get the Future You Want | www.capgemini.com More
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The job skills required for Operations Lead include Initiative, Futures, Service Quality, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Lead. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Operations Lead positions, which can be used as a reference in future career path planning. As an Operations Lead, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Lead. You can explore the career advancement for an Operations Lead below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Lead for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Lead job description and responsibilities

A business operations manager plans and organizes the activities of a business, government agency, and non-profit organization.

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They also have a good handle on the staffing requirements of the organization.

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An operations manager needs to make sure focus remains on the organizational objective, rather than the narrow focus of different department and division goals.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Lead jobs

Hence, operations managers need to have great organisational skills.

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An Operations Manager Focuses on Quality.

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An operations manager needs to be a good decision-maker.

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Handle tasks efficiently and avoid procrastination.

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Communicate effectively — and often.

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Step 3: View the best colleges and universities for Operations Lead.

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