Position Summary. RoundPoint’s brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint’s reputation and advances it through superior proactive and reactive communication. The Customer Service Representative achieves this end by translating our customers’ needs into answers to their questions, workflows to other departments, and/or knowledge of RoundPoint’s self-service produ...
The Contract Management Paralegal is responsible for assisting in the maintenance of third-party contracts. The Contract Management Paralegal will collaborate with partners from the Legal Department to address a variety of business needs and requirements. This position reports to the Vice President of Vendor Management and requires strong attention to detail, excellent organization skills, the ability to adapt to shifting priorities, and outstand...
The Contract Management Paralegal is responsible for assisting in the maintenance of third-party contracts. The Contract Management Paralegal will collaborate with partners from the Legal Department to address a variety of business needs and requirements. This position reports to the Vice President of Vendor Management and requires strong attention to detail, excellent organization skills, the ability to adapt to shifting priorities, and outstand...
The Administrative Assistant will provide support for our St. Louis Park office. In this role you will be responsible for a wide variety of tasks including coordinating meetings, events, and travel, answering phones, distributing, and preparing mail, supply management, participating in administrative services team providing backup support as needed and other projects as assigned. The ideal candidate will have a high degree of responsibility, acco...
Position Summary. The Business Analyst I position is dedicated to specific internal stakeholders at RoundPoint. The primary responsibility of the Business Analyst I is to provide daily and routine support of the existing business processes of assigned stakeholders through maintenance of existing reporting and technology infrastructure, response to ad-hoc reporting demands, and analysis of business process issues. The Business Analyst I will maint...
Position Summary. The Loss Analysis Specialist is responsible for monitoring and completing all activities related to the loss analysis review of all claims in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing loss analysis timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, go...
Position Summary. The Loss Analysis Specialist is responsible for monitoring and completing all activities related to the loss analysis review of all claims in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing loss analysis timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, go...
Position Summary. The Dialer Administrator is responsible for managing and executing the daily and monthly dialer strategy to drive operational excellence. Working with internal and external stakeholders, this position will be responsible for identifying, designing and building solutions to achieve productivity and performance objectives. The Dialer Administrator is responsible for ensuring that requirements set forth by the lines of business are...
Position Summary. The Dialer Administrator is responsible for managing and executing the daily and monthly dialer strategy to drive operational excellence. Working with internal and external stakeholders, this position will be responsible for identifying, designing and building solutions to achieve productivity and performance objectives. The Dialer Administrator is responsible for ensuring that requirements set forth by the lines of business are...
Position Summary. The Loss Mitigation Oversight and Implementation Manager provides leadership, direction, and coordination of all activities for functions specific to the Loss Mitigation Operation. This position is responsible for managing all Audits, Exams, Reg Change Management, Service Transfers, Process Implementation, Policies and Procedures, Training (new hire and continuing education, KPI Monitoring, and oversight of high risk accounts. T...
Position Summary. The Records Management Supervisor is responsible for overseeing all processes related to full lien releases and loan file documents including intake, identification, scanning, indexing, reporting, quality control, distribution, and secure file storage (onsite and offsite). Primary Responsibilities. Supervise a team of Record Management Specialists. Manage lien release process to include oversight of lien release vendor, preparat...
The Corporate Counsel – Contracts will provide legal support to the overall business of Two Harbors in various contractual matters. The Corporate Counsel – Contracts will join the company’s in-house legal department and provide legal counsel ranging from day-to-day tasks to the support of larger strategic transactions and initiatives. The ideal candidate will enjoy working in a dynamic environment, demonstrate an ability to learn about the compan...
