Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than 100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

What you’ll do:

Drive new business acquisition through outbound call and email campaigns by directly utilizing the Salesforce platform to pull reports, analyze opportunities and identify trends. Promote and build strong working relationships with direct customers and agents through proactive outreach that ultimately supports the Company’s new business and retention goals. Interpret and explain basic underwriting information regarding workers compensation, policy details and coverage in order to provide excellent customer service.

What you can expect:

• Utilize and continually improve processes to win new business that has not been finalized, re-acquire previous businesses that have canceled, and conduct outreach to retain current customers
• Utilize data analytics to focus efforts on leads and opportunities that maximize business growth and retention.
• Conduct essential application and policy research and close/secure new business in partnership with underwriters as needed. Ensure underwriter is able to prepare quotes on policies and provide excellent customer service on a timely basis
• Conduct policy reviews and work a variety of case issues as needed
• Review applications and conduct manual schedule rating analysis in order to provide pricing accuracy and flexibility when writing new policies
• Determine coverage requirements by utilizing workers compensation knowledge and NCCI manual rules to ensure state statutes are followed
• Interpret and explain information regarding workers compensation policies, premium, regulatory and legislative issues to stakeholders resolving any questions/issues immediately
• Assist direct customers and agent/agency partners by providing policy and application servicing.
• Provide additional support to Underwriters and other team members as needed
• Participate in committees, special assignments and serve on project teams as requested
• Contribute to continuous improvement processes and procedures

What you need to be successful:

High School Degree or GED preferred. Completion of a degree is encouraged and supported. One or more years experience in customer service and sales preferred. Must possess excellent verbal, written, interpersonal, communications and customer service skills. Must be able to communicate verbally and in writing with all levels of individuals both internally and externally.

Competencies:

• Interactive Communication - Communicates complex issues clearly and credibly with widely varied audiences; overcomes resistance and secures support for ideas or initiatives through high-impact communication
• Strategic Thinking - Systematically solves problems and anticipates customer pain points, expectations and needs; collaborates with team members to devise solutions to solve complex challenges
• Impact and Influence - Uses rational and emotional approaches to comfortably drive negotiation with customers and agents
• Initiative - Goes out of the way to complete a job; has a relentless drive to achieve results
• Customer Focus - Genuinely cares about our customers and the Colorado business community; empathizes with individuals of all backgrounds and situations, with a positive, solution-oriented mindset

We can’t do our work without people like you.
Our employees are extraordinary and committed to making a difference. Here’s some of the ways we show our appreciation.

• Our benefits go beyond the basics. You’ll get to choose from diverse benefit offerings for medical, dental and vision.
• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 12 percent of your annual base salary, when your team exceeds their goals and objectives.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $24.85 - $26.35. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above.

Want to love your work? Apply today!

Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email recruiting_team@pinnacol.com.

This posting will close 15 days after being published; 4/26/2024