Since 1964 Philadelphia OIC has been a leading workforce development and education provider. OIC offers adult and youth populations valuable job training, life skills, digital literacy, high school equivalency preparation, and employment opportunities.

Summary:

We are looking for an experienced Peer Specialist who will serve as a role model, mentor, advocate, and motivator to individuals to help prevent mental health challenges and promote long-term mental health stability. The Peer Specialist must demonstrate an ability to share personal experiences and to develop authentic peer-to-peer relationships.

Essential Duties and Responsibilities:

• Managing the Admissions Desk Reception area including greeting visitors, applicants, and stakeholders in a friendly and professional manner, and maintaining it clean, neat, and orderly.
• Maintain with confidentiality accurate and up-to-date records of applicant information and documents, including data entry and uploading documents into the database system.
• Ability to analyze and produce reports evaluating recruiting statistics, including outreach outcome reports and narratives on recruiting efforts.
• Communicate effectively with internal staff and external stakeholders, by:
• Handling incoming calls and messages, directing and responding to them as necessary, and addressing inquiries regarding program training.
• Supporting applicants throughout the admissions process, including aiding with online inquiries, completing applications, organizing assessments, and scheduling interviews.
• Managing and coordinating with staff the Admissions appointment calendar to communicate tracking outreach, recruiting, and admissions process activities.
• Ability to communicate and present on the admissions process and program training for informational speaking engagements.
• Maintains and prepares up-to-date outreach material, incentive inventories, and Admissions supplies.
• Actively engages, provides support, and attends relevant community meetings, tabling events, job fairs, and community fairs as assigned to represent OIC Philadelphia.
• Assists in coordinating related special events for OIC Philadelphia including holiday events, annual donor/partner/volunteer appreciation, and program graduation activities.
• Be a point of contact to direct incoming mail and package deliveries.
• Other duties as assigned.

Essential/Training/Work Experience:

The ideal candidate should possess a sociable and charismatic demeanor, demonstrating confidence in face-to-face interactions with individuals, partners, and members of the service community.

• Excellent verbal, written, and oral presentation communication skills.
• Ability to collaborate effectively within a team setting and to independently execute tasks.
• Knowledge and experience with social media platforms and websites, including familiarity with professional websites and resources.
• Demonstrated ability to maintain confidentiality with sensitive information.
• Demonstrate excellent organizational and time management skills, with high attention to detail.
• Ability to work effectively under pressure of deadlines.
• Ability to prepare and present oral and written reports on development and outreach activities, track and assess progress, and address program deficiencies as they occur.
• Ability to use problem-solving skills, and ability to multi-task.
• Demonstrate knowledge and competency of computer literacy in word processing, email communication, internet research and navigation, and familiarity with data spreadsheets.

Education Required:

Associate degree or equivalent combination of education, training, and experience.

• 3-5 years of relevant administrative experience with customer-facing roles for a nonprofit, social services, or other entity.
• Knowledge of family dynamics and demonstrated experience working with underserved urban populations.
• Ability to travel within the metropolitan area and nationally if required.
• Previous experience with recruitment and outreach.
• Knowledge of data collection systems, such as CMS or LMS, including Salesforce, is preferred.
• Knowledge of Philadelphia and community resources is a plus.

Benefits:

Philadelphia OIC is a mission-driven nonprofit, that provides both the values and sense of purpose that working for a historic nonprofit provides. We provide a competitive salary and a comprehensive benefits package and invest in the growth and development of our staff. Our work environment is collaborative and focused and will provide you with the opportunity for deep utilization of your particular set of talents.

Work Conditions

Philadelphia OIC is currently working in a hybrid work environment that allows for a flexible work schedule. When in the offices, this individual will work in a typical office environment, however, this is a hands-on role.

Please note that Philadelphia OIC requires all employees to be fully vaccinated against Covid-19.

DISCLAIMER:

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Philadelphia, PA 19122