PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

PROGRAM OVERVIEW:

Pathways to Recovery (PTR) is Philadelphia’s short-term co-occurring disorder treatment partial hospitalization program. The program is funded by Community Behavioral Health (CBH) and Behavioral Health Special Initiative (BHSI) for Philadelphia residents with co-occurring substance use and mental health challenges. Our program works with participants 20 hours per week, for up to nine weeks. We provide a menu of treatment services available each day including individual, group, and family therapy; medication-assisted treatment and medication management with our psychiatrist; health care coordination and full-time nursing support; full-time case management; and full-time peer recovery specialist support.

JOB OVERVIEW:

Field initial calls from a variety of sources that are seeking services. Expediently and satisfactorily complete the referral process to the point of intake. Support administrative tasks in the intake department. Make it a mission to provide the utmost service possible to the client.

RESPONSIBILITIES:

• Effectively and promptly respond to incoming calls. Provide accurate information in a professional manner. Speak to the caller’s needs and concerns and determine how to best move the process forward on a case-by-case basis.
• Communicate with referral sources and families in a timely manner to obtain necessary information and documents.
• Review information received and write a brief client history.
• Document all communication.
• Keep clear, accurate notes in the database.
• Maintain a caseload of referrals.
• Schedule client appointments/manage the calendar.
• Prepare pre-service files (approx. 20 per week). Confirm appointments.
• Meet with each client on the day of their appointment to review all paperwork for admissions. Demonstrate integrity and empathy across age, gender, and other individual differences.
• Acquire and retain the knowledge necessary to field phone calls and respond quickly and accurately to all inquiries.
• Provide administrative support to the intake department.
• Facilitate an orientation group for participants.

SKILLS:

• Excellent interpersonal skills
• Ability to meet timelines
• Written and oral communication skills
• Good analytical and troubleshooting skills

EDUCATION:

• High school diploma or equivalent required
• Bachelor's degree preferred

EXPERIENCE:

• Minimum of one year of experience in a social services or intake department required
• Preferred: Experience in administrative clerical support or case management

EOE