Job Description:

The Sales Development Representative (SDR) performs outbound calls to Parthenon’s current customers in a strategic manner to schedule new plumbing and HVAC service calls. The SDR will also perform follow-up contacts on estimates previously provided to customers and serve as a backup for inbound customer calls.

Full-time (40 hours per week)
Hours: 9:30 AM to 6 PM, Monday to Friday

Essential Duties and Responsibilities:

The essential functions of the CSR include, but are not limited to the following:

• Perform 100 to 120 outbound calls per day to current Parthenon customers utilizing targeted lists and promotions to schedule 5 to 10 new plumbing and HVAC service calls per day.
• Have a courteous and pleasant demeanor on every phone call, in every email, and in person. Know that courteousness affects other team members’ spirit.
• Serve as a secondary contact for answering inbound phone calls.
• Perform follow up contacts (calls, texts and e-mails) on estimates provided by technicians to customers.
• Utilize a sales-focused mindset on each call to convert appointments and sales. Creating interest for promotions and benefits of membership to both establish customers, and new potential customers.
• Good communication with the customer is essential! Taking care of our customers is a higher priority than any other task. We want our customers to be ecstatic about how they are treated.
• Outbound call experience – warm or cold calls. The ability to emotionally handle a high rejection rate is essential.
• Maintain a high degree of integrity and loyalty towards Parthenon.
• All other duties as assigned.

Benefits we offer

• Base: $16 - $17 hourly, paid weekly
• Commission paid each revenue-generating appointment set, each Parthenon Partners membership sold, and estimates converted to sales, paid weekly
• Target total compensation (base plus commission) between $65k and $95k per year
• Two weeks paid vacation and holiday pay (includes the day after Thanksgiving)
• Health, Dental, Vision plans for you and your family
• Life Insurance
• 401K Retirement plan with company match
• Continuous Training for your Professional Development

About Parthenon Plumbing, Heating, and Cooling

Parthenon Plumbing, Heating, and Cooling was established in 2008 by Larry Felts. Since its beginning, Parthenon Plumbing & HVAC has grown and excelled in the middle Tennessee community, raising the bar for industry standards as the leading choice of commercial and residential plumbing services.

At Parthenon, we know that our talented team is what allows us to keep growing and raising the bar, and it is important that our team thrives. That is why we offer a generous benefits package, the opportunity for advancement and promotions, and a healthy work/life balance so our employees can have time to spend with their families and loved ones.

Minimum Qualifications

• High school diploma/GED required
• Associated degree preferred but not required
• 3 to 5 years of inside sales appointment booking preferred
• Tech savy and proficient in using Microsoft Office software
• Able to work both independently and as part of a team
• General knowledge of basic home service needs.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person