Under the direction of the I.T. Helpdesk/Desktop manager, the Support Specialist provides efficient and flexible desktop support services with a strong customer service commitment. The Support Specialist will provide second level of support to issues reported as well as desktop administration of computer systems and related peripherals, classroom technology support, and will provide Help Desk customer support. Will be working in a clinical and academic environments.

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.
Oklahoma State University does not discriminate on the basis of race, color, national origin, sex, qualified disability, religion, sexual orientation, veteran status, genetic information, or age in its programs and activities. The Equal Opportunity Officer is designated to handle inquiries regarding the non-discrimination policies and can be reached at: 918-594-8221, tulsa.hr@okstate.edu, or 1405 Main Hall, 700 N. Greenwood Ave., Tulsa, OK 74106.
(If you are viewing this job posting outside of the actual OSU job application website, please go to jobs.okstate.edu to apply and submit a resume.)

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In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment
• Be intentional in your actions
• Ensure accuracy
• Mitigate potential hazards

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner
• Be responsive, polite, and helpful
• Smile
• Demonstrate care and concern
• Show appreciation and say “Thank You”

Presentation is:

• Be professional
• Have a clean and neat appearance
• Maintain a clean and organized work area
• Remember what you represent at all times

Efficiency is:

Education & Experience

Position Qualifications:

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.