Position Details

Req ID:

req17213

Position Title:

Product Support Specialist

Position Type:

Staff Full-Time

Position Number:

AS8518

OSU Campus:

Stillwater

Department:

Fire Protection Publications

Location Address:

930 N. Willis
Stillwater, Oklahoma, 74078
United States

Hiring Supervisor:

Clint Phillips

Hiring Range
(Contingent upon available funding):

16.21 - 23.54, Hourly

Work Schedule:

Monday - Friday 8 am to 5 pm

Faculty Appt Period:

Job Summary:

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.
The computer specialist position is a part of the customer support team within the eProducts department. The customer support team strives to deliver an exceptional experience to all FPP/IFSTA internal and external customers and vendors.
On this fast paced team, the specialist will deliver comprehensive, high quality support for various IFSTA/FPP products and services by telephone, email, and other online services.The successful specialist will need to demonstrate outstanding customer service skills as well as troubleshooting skills.The specialist must have a passion for solving problems, leveraging technology, and helping others.This position will provide the customer and the organization seamless support, from the point of order entry to order fulfillment, by analyzing the order and evaluating customer needs for any request related to IFSTA/FPP products.
The specialist must:
-maintain positive, professional relationships with team members, customers, distributors, and vendors
-create and maintain electronic records of support requests
-Use PCs to develop, distribute, and present technical and training information to groups of people in person and virtually.
-liaise with other departments on projects and company initiatives as needed
-assist in the pre-production testing of products and application upgrades and be responsible for assisting the department in the deployment of production ready products
-process orders and invoice requests
For additional information on this position, please see our job listings at: https://www.ifsta.org/about-us/careers/

Special Instructions to Applicants

For full consideration you must attach a cover letter, complete resume and three professional references with a phone number where they can be reached.This position is based on the Oklahoma State University campus in Stillwater, OK. It is an office-based position; remote and hybrid work are not currently an option for this role.

Education & Experience

Position Qualifications:

Required Qualifications: 

High school and six years of related experience OR Bachelor's degree and one year of related experience.

Demonstrated understanding and application of FPP's organizational values: Service, Safety, Quality, Integrity, Excellence, Professionalism, Accuracy, Collaboration, Credibility, Innovativeness, Accountability
-ability to effectively communicate complex ideas in a clear and concise manner
-ability to establish and maintain effective working relationships with co-workers, stakeholders, customers, and vendors
-sincere passion for delivering exceptional customer services and overall experience
-ability to track and meet deadlines
-ability to learn new skills
-attention to detail and quality
-organized
-ability to problem solve

Preferred Qualifications: 

High school and ten years related experience and demonstrated progress toward bachelor’s degree OR Bachelor’s degree and five years of related experience.

Detailed knowledge of setting up and maintaining computer systems and servers including configuration. Demonstrated leadership experience. Excellent communication and interpersonal skills.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.