As part of the IT Technology Support Team, the IT Executive Support Specialist resolves any related customer issues and documents all customer service requests for the assigned executive offices that IT supports. This includes working with the other IT groups to resolve issues and to implement effective solutions to meet the customer's needs.

The position assists customers on an on-going basis and is tasked with being available for immediate response to urgent customer needs. This includes working in a proactive manner with customers to develop long-term strategies for the efficient and effective use of all IT-related services.

Technology Support team members are assigned service topics, document solutions regarding those topics and are responsible for the quality of information contained within. This includes the analyzing of documented incidents for trends and updating associated documentation as needed.

This position may be required to be scheduled along with other Executive Support Specialists for on-call/standby status to support after-hours and weekend emergencies.

Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent's salary includes additional compensation to apply toward the use of their personal mobile device.

Must be able to lift and carry at least 50 pounds.