Serve as liaison for Office of the Bursar by assisting bursar account holders with phone-in questions. Perform other duties as required. Promotional opportunities may be available through established career development plan.

The office environment tends to be noisy as the office deals directly with the public.

Due to the amount of money that is handled within this department, armed robbery is a possibility. Individuals receiving a difficult decision that they are unable to continue enrollment due to financial difficulties could become irate and possibly violent.

Special Instructions to Applicants

IMPORTANT: The following documents and information are required for consideration: *Online Application, * Cover Letter, *Resume, *List of previous supervisors’ names and phone numbers, *List of three references. The expectation of the Bursar Office is staff agree and are aware to comply with the ethical and legal responsibility to protect the privacy of students, prospective students, faculty, staff, alumni, donors and others, including obligations to protect and safeguard confidential information. Since this office is responsible for collections of past due accounts, the expectation is all Bursar Office employees’ bursar accounts must be in good financial standing. Therefore, this policy applies to any and all successful applicants considered for employment.

Education & Experience

Position Qualifications:

Minimum Qualifications:

High School/GED

All employees must sign a Bursar Confidentiality Contract to ensure staff agree and are aware to comply with the ethical and legal responsibility to protect the privacy of students, prospective students, faculty, staff, alumni, donors, and others, including obligations to protect and safeguard confidential information. Since this office is responsible for collections of past due accounts, all Bursar Office employee’s bursar accounts must be in good financial standing. Therefore, this policy applies to any and all successful applicants considered for employment.

Must be able to: * Protect privacy and safeguard confidential information. * Understand and utilize proficiency in customer service, with excellent communication skills. * Maintain good interpersonal skills when working with others. * Demonstrate the capability to maintain the strictest confidentiality. * Apply problem-solving, research, analytical, and public relations skills. * Secure records safely to alleviate data breaches. * Work effectively with others in a team-oriented environment. * Cope with stress in a positive manner. * Critical thinking ability to process information quickly and accurately. * Able to work with little supervision and prioritize multiple tasks in a high-volume environment to meet deadlines. * Detail oriented with excellent organizational skills. * Display professionalism and flexibility when working with others and in stressful situations Proficient in MS Office, especially Excel, ten key.

Preferred Qualifications:

Bachelor’s degree

Four years of customer service/clerical experience.

OSU Ambassador program certificate or comparable program.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.