Position Summary

Client Care Navigators connect providers, clients, and families in the New York and surrounding markets to appropriate clinical resources within Odyssey Behavioral Healthcare’s programs, specifically: Pasadena Villa, Network of Psychiatric Services, Clearview Treatment Center, Steps to Recovery, Silver Pines, and Life Skills of South Florida. Position serves as a liaison and partner to help educate communities, providers, clients and families about adult psychiatric and substance use disorders, specifically about the role long-term residential plays for acute, persistent conditions. Client Care Navigators are responsible for prioritizing the markets through community and provider partnerships with the greatest need for services aligned with the center’s clinical and business model to increase clinically appropriate inquiries that lead to meeting or exceeding admission goals.

Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with the admissions, business development and outreach teams, facility leadership and clinical team members within each facility.

Outside the organization: Initiates and maintains frequent and close working relationships with families and clients seeking treatment, vendors, clinical providers, and referral partners.

Position Responsibilities

Essential Responsibilities

• a strategic regional growth plan by evaluating, analyzing and interpreting facility and market utilization data.
• market demographic data available on the web to prioritize favorable markets by economics, age and population.
• with facility and corporate leadership to leverage strategic initiatives.
• available resources to meet or exceed strategic growth goals.
• cooperation with facility and Odyssey leadership develops retention strategies for top, maintenance and new targeted accounts.
• goals and timelines for closing new and enhanced key account opportunities
• and gains support/commitment from leadership for regional growth strategies and plans.
• sales and retention strategies and plans; successfully closes new business in accordance with pre-determined targets.
• face-to-face sales meetings with all key accounts and contacts, ensuring that a thorough understanding is gained regarding their desires and needs.
• follow-up meetings with all key sources, as needed, to close new and additional business, ensuring that internal and external obstacles to business growth and retention are identified, minimized or eliminated.
• and presents monthly / weekly reports or updates as requested, identifying trends, additional business opportunities with existing and new accounts and obstacles to retention.
• evaluates and modifies growth/retention strategies to ensure optimal business outcomes for market providers and partners.
• scheduled virtual, in person and internal and external business development and facility meetings.
• with admissions to obtain accurate referral source trends, provide referral source feedback to leverage increased market share for the facility and corporate network entities.

Minimum Requirements

Education and Experience

Position requires a minimum of a bachelor’s degree from an accredited college or university, with a preferred focus on behavioral healthcare and substance use disorder within an acute hospital or residential setting. Requires a minimum of three to five years of related experience, preferably in a behavioral health-specific environment.

Skill Competencies

• computer/technology skills including MS Office
• to exercise sound judgment and discretion
• organizational and time management skills
• collaborative skills working with a variety of groups
• understanding of traditional and emerging marketing channels
• verbal and written communication skills

What we offer

Multiple Development Pathways

Company Supported Continuing Education & Certification

PPO & HDHP Health Plan Options

Flexible Dental & Vision Plan Options

100% Company Paid EAP Emotional Well-Being Support

100% Company Paid Critical Illness (with health enrollment plan)

100% Company Paid Life & ADD

401K with Company Match

Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts

Six Annual Paid Holidays Plus One Floating Holiday

Generous Team Member Referral Program

Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”The job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.