The Case Manager specializes in case preparation for prospects and clients as well as scheduling/coordination of meetings. The Case Manager is responsible for managing many small things through the day so that the advisor can focus on winning new business and deepening existing client relationships. The case manager also ensures the continuation of an efficient, effective and organized business. This individual is will also have some minor duties to liaison between the network office and home office as well as the financial advisor and clients. Specific responsibilities may include but are not be limited to:

ROLES & RESPONSIBILITIES

Case Prep for Prospects & Existing Clients

• Draft and submit work requests to centralized planning department
• Track work request status to ensure materials are done on time
• Review documents received from planning department
• Liaise with centralized planning department
• Save, label and organize documents in appropriate folders
• Draft Financial Plans (Px)
• Finalize Financial Plans (Px)
• Prepare insurance illustrations
• Prepare investment proposals
• Prepare asset allocation analysis
• Prepare executive summaries
• Prepare summary of policies and premiums
• Coordinate outside insurance quotes (as necessary
• Request & follow up for statements / info needed ahead of meetings
• Run in force illustrations
• Summarize group benefits and retirement plans
• Update financial plans (Px) after client review)
• Ensure all files are accurate / saved in folder for meeting

CRM (Customer Relationship Management) Administration

• Enter new leads into CRM software and Excel CRM List
• Obtain contact numbers for leads from online databases
• Ensure CRM data is updated / current for dates of birth, address, etc
• Create birthday / age change lists
• Enter case notes into CRM
• Update contact info in CRM
• Maintain Client Management Touchpoint sheet and Client Segmentation

Marketing and Business Development

• Create connection / prospecting lists for meetings
• Create new lead lists
• Research and import contact information on ZoomInfo
• Send outreach messages to prospects on LinkedIn
• Create new lead lists

Calendar Management

• Schedule review meetings with existing clients
• Reschedule appointments
• Confirm appointments
• Follow up on unconfirmed appointments
• Schedule old prospects back on calendar

Other

• Coordinate with home office for policy maintenance
• Create & refine process and procedure to improve efficiency
• Create templates and standards of procedure

QUALIFICATIONS

• Ability to manage & prioritize a heavy workflow with many small tasks
• Health and Life licensed or gain licensing within 6 months of employment
• Financial Service or Insurance industry experience preferrable but not required
• CERTIFIED FINANCIAL PLANNNER (CFP®) preferable but not required
• Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
• Ability to embrace change and work in a fast-paced environment
• Excellent oral and written communication skills
• Familiarity with Microsoft applications (outlook, word and excel) and data entry and information retrieval software
• Proficiency with Microsoft excel
• Ability to learn new internal software quickly
• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to proactively identify what needs to be accomplished and take action as appropriate
• Has interest in learning and growing with the practice on a continuous basis
• Ability to maintain confidentiality