154 Client Support Specialist Jobs in Phoenix, AZ
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nFocus Solutions is Hiring a Client Support Specialist Near Phoenix, AZ
Role Summary
We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and resolve issues. The perfect candidate is inherently a client advocate and thrives in a fast-paced technology environment.
You will…
- Provide Tier 1 customer support to clients.
- Respond to client inquiries in a timely manner via phone, email, and chat.
- Act as the voice of our clients and provide feedback for future enhancements.
- Maintain records of each client in CRM (Dynamics).
- Ask relevant questions to define the root cause of client issues.
- Identify product issues and engage product team to address and resolve them.
- Input tickets for client issues and track statuses using our ticket tracking system.
- Test and validate newly deployed features, enhancements, and patches.
- Perform other duties as needed.
You have…
- 1 years of client technical support experience.
- Bachelor’s degree or equivalent experience.
- Exceptional customer service background
- Highly skilled in Word, PowerPoint, and Excel
- Excellent written/oral communication and interpersonal skills
- Ability to work effectively in a team as well as independently.
- Strong technical troubleshooting skills.
- A strong desire to exceed client expectations.
- High personal integrity and uncompromising ethics
- Willing to submit to required background check.
Perks & Benefits
We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
Tech support | customer support | IT agent | IT consultant | technology | technical support | tech guru | entry level | recent graduate | Support Rep | SAAS company |
Job Summary
Full Time
IT Outsourcing & Consulting
$45k-56k (estimate)
05/26/2022
04/23/2024
nfocus.com
PHOENIX, AZ
50 - 100
1991
ANANDA ROBERTS
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world. Here at nFocus Solutions, we want to build a team whose values reflect our own: operating with integrity, putting the custome...r first, and making nFocus a great place to work. Come build something great with us. To learn more, visit www.nFocus.com.
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The job skills required for Client Support Specialist include Customer Service, Problem Solving, Life Insurance, Customer Support, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
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