Job Summary: The Client Relationship Specialist works in the front lobby and provides the first impression for clients by providing WOW client service. Supervisory Responsibilities: None Duties/Responsibilities: Welcomes patients and clients to the hospital by greeting patients and clients in person and on the telephone and answering inquiries or referring questions to other staff members Update patient records Process payments Retrieve prescriptions Assist clients with pet supply and grooming purchases Maintains front lobby area in a clean, neat, and orderly condition Required Skills/Abilities: A calm, compassionate, and reassuring demeanor with the ability to deal with the public and assist distraught clients Basic office skills such as typing, filing, and professional phone etiquette Good organization skills Physical Requirements: Prolonged periods sitting at a desk, reading and working on a computer Must be able to lift up to 40 pounds at a time Walking, sitting, squatting, pushing, pulling, using hands and fingers Assist in animal restraint or helping animals on/off scale Since opening our doors in 1984, the AZPetVet family has grown to include 22 small animal, general practice hospitals in the Greater Phoenix Metro area. Bonded by our commitment to provide WOW service to our clients and patients, we are humbled and honored each day to work alongside such a dynamic and diverse team of incredible professionals. Driven by our core values of collaboration, courage, compassion, and creativity, AZPetVet employees embrace the opportunity to make a difference in our own backyard. We thrive on building lasting relationships, integrate seamlessly into our local communities – both as a veterinary practice and in our charitable endeavors, and we work hard every day to nurture and strengthen the human-animal bond. Our passion and dedication to those we serve is reflected in the promise we make to our clients each and every day.