69 Service Desk Analyst Jobs in New York, NY
MJHS is Hiring a Service Desk Analyst Near New York, NY
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
- High School Diploma
- A Certification Required
- 2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
- Use and installation of Microsoft Office 365 and Windows 10
- Experience with remote desktop software
- Knowledge of Outlook
- Expert understanding of computer networking principals to troubleshoot issues
- Ability to prioritize functions and tasks performed within the department in order to meet deadlines
- Strong customer service skills
- Excellent verbal and written communication skills
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$58k-72k (estimate)
05/18/2024
07/16/2024
mjhs.org
BROOKLYN, NY
1,000 - 3,000
1907
ELI S FELDMAN
$50M - $200M
Skilled Nursing Services & Residential Care
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About MJHS
MJHS is one of the largest health systems in the region. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care (Menorah and Isabella Center) and the research based MJHS Institute for Innovation and Palliative Care. We also offer health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees. For more information, please visit www.mjhs.o...rg, facebook.com/MJHS01, twitter.com/MJHS01, youtube.com/MJHS01, instagram.com/MJHS01 or call 1-855-692-5058. Interested in working at MJHS? Visit www.mjhs.jobs
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The job skills required for Service Desk Analyst include Customer Service, Service Desk, Microsoft Office, Installation, Computer Hardware, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
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