You haven't searched anything yet.
The Service Desk Specialist is responsible for providing technical assistance to attorneys and staff in the setup and support of the Firm’s Information technology hardware and software applications over the phone and by email, and Support Request Tickets via our IT Service Desk/Call Center. This position also serves as a member of the Local IT Team in the office they are in, and as such they may perform some in-person support activities (up to 25% of position). The hours for this position are 11:30am – 8:00pm EST. Remote work flexibility is available for candidates within a commutable distance from some of the Nixon Peabody offices listed below.
A career at Nixon Peabody is the opportunity to do work that matters. It’s the chance to use your knowledge to shape what’s ahead. To share, to innovate, to learn at a firm that taps the power of collective thinking.
We’ve created a dynamic, energizing environment that promotes success for our clients and each other. We offer fast growth, connectedness and training in business as well as law. And our rigorous standards assure you are part of a diverse team of top talent at every turn.
If you’re someone who’s looking toward the future, we’d love to hear from you.
Location: Albany, NY; Boston, MA; Buffalo, NY; Chicago, IL; Melville, NY; Los Angeles, CA; Manchester, NH; New York City, NY; Providence, RI; Rochester, NY; San Francisco, CA; Washington, DC
Provide hardware/software technical support
Provide assistance in testing new applications and/or upgrades to existing applications
Investigate problems as they arise and identify resolutions
Recommend system changes and upgrades to keep product portfolio free from defects and current with support releases when necessary
Recommend topics to cover during training based on call content and advise when additional user training is necessary
Support and maintain day to day requests for office setups which include PC hardware and telephone equipment.
Provide technical support for conference room meetings. Including video / web conferencing, projection equipment and computer connectivity. Maintain video equipment for internal and external use
Contact and work with vendors to troubleshoot and resolve issues with iPhones, PC, printer and AV equipment and/or Telco services
Maintain technical proficiency and industry knowledge through participating in training programs as directed by the Local System Manager
Performs daily support activities in accordance with standard operating procedures.
To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative of the skills and abilities required.
Job Requirements:
In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows: Los Angeles: $47,463 to $65,354; San Francisco: $49,440 to $68,077; NYC: $49,440 to $68,077; Providence: $43,508 to $59,908
In addition, this position may be eligible for an annual discretionary bonus and full benefits package. Actual compensation may vary based on geographic location, work experience, education, and qualification level. This salary range is Nixon Peabody’s good faith estimate at the time of this posting.
Nixon Peabody LLP is an Equal Opportunity / Affirmative Action Employer: Disability / Female / Gender Identity / Minority / Sexual Orientation / Veteran. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, we will consider for employment qualified applicants with arrest and conviction records.
To comply with Federal law, Nixon Peabody participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility. Please refer to the Notice of E-Verify Participation and the Right to Work posters on the Nixon Peabody Careers page for more information.
Job Type: Full-time
Benefits:
Schedule:
Work Location: Remote
Full Time
Business Services
$59k-72k (estimate)
06/17/2023
05/15/2024
nixonpeabody.com
BOCA RATON, FL
1,000 - 3,000
1875
ISRAEL MARGOLIES
$50M - $200M
Business Services
At Nixon Peabody, we create positive impact for our clients, our communities, our people, and our firm. We deliver exceptional service, building and preserving trust while fostering a culture of collaboration, respect, and diversity. Deep industry knowledge, experience, and entrepreneurial spirit fuel creative solutions to the most complex legal problems. And our shared humanity drives our passion for helping others and connects us to our clients and each other.
The job skills required for Service Desk Specialist include Technical Support, Service Desk, Analysis, Customer Support, Futures, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.