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Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply.
The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.
Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk / desktop support for hardware and software computer systems and peripherals.
Support and set up audio / visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St.
and William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.
Minimum Qualifications
1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
4. Education and / or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience.
However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.
Preferred Skills
College Majors : Computer Science, Computer Technology, Computer Engineering, Computer Hardware / Software Repair, Electrical Engineering, Information Technology, Microsoft Applications and Programming
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">
Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
Last updated : 2024-04-27
Full Time
Business Services
$61k-76k (estimate)
02/28/2024
05/12/2024
nyc.gov
KINGSTON, NY
>50,000
1898
Private
PAULA VAN
>$50B
Business Services
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The job skills required for Service desk technician include Troubleshooting, Technical Support, Service Desk, Operating System, Computer Systems, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
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