9 Associate Consultant - Service Desk Technician Jobs in New York, NY
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Associate Consultant - Service Desk Technician
$64k-78k (estimate)
Full Time | IT Outsourcing & Consulting
1 Month Ago
Capgemini is Hiring an Associate Consultant - Service Desk Technician Near New York, NY
To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.
Work Experience: 2 to 3 years
Work Experience: 2 to 3 years
Job Description:
Should have excellent communication and English speaking skills
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help
Desk.
Should have excellent communication and English speaking skills
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help
Desk.
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
Meet customer requirements through first contact resolution.
Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Required Background:
- Bachelor’s degree or equivalent obtained by June 20__
- All majors accepted
- Full Time Positions Only
Other Requirements:
- Reside within or be able to relocate to one of the four Capgemini Invent locations listed above
- Willingness to travel frequently, up to 85% as necessary
- Legal authorization to work in the U.S. in an unrestricted manner that does not now or in the future require sponsorship of a visa
Our Practices: Invent goes to market with a diverse set of capabilities and sector expertise:
- Capability Practices: Customer Engagement; Future of Technology; Insights Driven Enterprise; Operations Transformation; People & Organization
- Sector Practices: Life Sciences; Consumer Products, Retail, & Distribution; Financial Services; Technology, Media, & Telecommunications
Qualifications for Role:
An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses his or her intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:
An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses his or her intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:
- Academic or professional experience that relates to one of our Sector or Capability Practices
- Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills; fluent in English
- Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
- Exceptional interpersonal and collaboration skills within a team environment
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
About Capgemini
With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion.
Visit us at www.capgemini.com. People matter, results count.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$64k-78k (estimate)
POST DATE
04/04/2023
EXPIRATION DATE
05/29/2024
WEBSITE
capgemini.com
HEADQUARTERS
ROSEMONT, IL
SIZE
>50,000
FOUNDED
1967
CEO
RAYMOND J SPENCER
REVENUE
$1B - $3B
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative worl...d of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion. Get the Future You Want | www.capgemini.com
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