Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY!

Responsibilities:

• Provide excellent customer service and timely resolution to end-user technology issues
• Foster effective communication with end-users, peers, vendors, and management
• Adhere to best practices when deploying and upgrading hardware
• Identify and troubleshoot problems with equipment, working with vendors or other IT personnel
• Follow Asset Management Procedures and update database in real-time
• Create and manage service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support - video conferences, webinars, and presentations
• Maintain office security and distribution groups within Active Directory
• Adhere to Information Security policies and procedures
• Contribute to IT projects and initiatives as required

Qualifications:

• Bachelor’s Degree in Information Technology or related field
• Proficient in Windows 10, Office 365, Document Management Systems (NetDocuments, iManage, etc.), Active Directory, computer/laptop hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services.
• Possess a basic understanding of Internet protocols, data connectivity methods and remote access technologies.
• Familiarity with telephone and voicemail system programming and training as well as wireless networking and video conferencing system knowledge a plus.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors, and managers.
• Must have excellent written and verbal communication skills.
• 3 years experience in a Microsoft environment is preferred.
• Having worked in a large, fast paced environment is preferred.
• Experience with VPN/Citrix, Intapp, and NetDocuments is preferred
• Individual will work as part of the Information Technology team providing 24x7 support as needed.
• Occasional after hours and/or weekend support for high priority requests and projects

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401(k) Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Pet Insurance
• PTO, Sick Time, Paid Holidays


Location: New York, NY
Seniority Level: Junior-Med Level
Employment Type: Fulltime
Job Function: Information Technology
Salary: $90,000 - $110,000