260 Customer Service Specialist (Bilingual in Mandarin Chinese) Jobs in New York, NY
Menusifu, Inc. is Hiring a Customer Service Specialist (Bilingual in Mandarin Chinese) Near New York, NY
Who we are:
Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 200 employees and 6 offices (headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We’re born to build smart restaurants.
Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now!
Stay hungry, Stay foolish!
What’s the role:
We are looking for a customer service specialist for our payment related business-USezPay. USezPay is an experienced American technology company that provides a variety of payment processing solutions. The company constantly works to grow your business with data-driven credit card processing solutions that help you conduct more commerce transactions. As a result, your company receives more payments.
This employee will receive incoming inquiries from our customers via phone, email, or chat. These communications are supported within the company service standards, working with our customers to resolve their needs for resolution.
What You Bring To The Table:
- Answer all incoming communications via phone, email, or chat for our customers.
- Resolve all support inquiries to complete resolution.
- Assist the customers by supporting communications with all other departments within the company
- Support the business policies and procedures to the customers through support, training, and knowledge transfer.
- Document all interactions with the customers
- Continually work to improve the operations
- Communicate with other departments to help in managing account needs
- Assists in managing vendors used supporting local operations
Who will be a best fit:
- High School degree or equivalent. College degree a plus
- Excellent verbal and written skills.
- Previous understanding of servicing customers within payment a plus
- 1 year experience in a merchant servicer business or similar business type managing risk. Prefer experience in a financial or transactional industry
- Ability to manage interactions with other businesses
- Experience with working with complex systems
- Excellent communications skills
- Strong computer experience
- Strong organizational skills
- Technical Requirements - List the technical knowledge and skills requirements (software, hardware, languages, etc.) and the level of knowledge required (i.e., basic, working knowledge, advanced)
- Successful candidates must be proficient in MS365, and Office products as well as be able to support other 3rd Party SaaS and processing systems.
What we offer:
- Flexible working hours
- Excellent Start-up culture with openness and inclusiveness
- Young and energetic team
- Great career growth opportunities
- Benefits include Health Insurance Dental & Vision Insurance, FSA, PTO, etc.
- Mentor Program
- Competitive compensation package
We are now working in hybrid mode, requiring our employee to be in the office 1-2 days a week.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Education:
- High school or equivalent (Preferred)
Experience:
- Merchant Service: 1 year (Preferred)
- Client Services & Customer Support: 1 year (Required)
Language:
- Mandarin Chinese (Required)
Ability to Relocate:
- New York, NY 10016: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10016
Job Summary
Full Time
Retail
$59k-77k (estimate)
02/28/2024
05/25/2024
menusifu.com
HARRISON, NJ
50 - 100
2013
QIANG WANG
$5M - $10M
Retail
Related Companies
About Menusifu, Inc.
New York City based Menusifu Inc. was founded by a group of ambitious and creative high-tech engineers in 2013 to provide the next generation of restaurant software solutions. Within just one year, Menusifu Inc. has distinguished itself with intelligent, affordable and visionary products that include MenuSifu Pos terminal, MenuSifu mobile apps for iPad, iPad mini and iPhone, MenuSifu online order system, as well as MenuSifu social media platforms. Menusifus products not only provide basic ordering and payment functions, but also integrate the advanced network technology to create a cutting-edg...e, open-interface catering service experience and a multi-level ecosystem. By using big data algorithms, data mining and mapping technique, we aim to fully explore the priceless information resources hidden in the network created by Menusifu platforms. It is our ambition to innovate the restaurant industry through digital tools and engineering.
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The job skills required for Customer Service Specialist (Bilingual in Mandarin Chinese) include Customer Service, Communication Skills, Customer Support, Organizational Skills, Futures, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (Bilingual in Mandarin Chinese). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (Bilingual in Mandarin Chinese). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist (Bilingual in Mandarin Chinese) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (Bilingual in Mandarin Chinese), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (Bilingual in Mandarin Chinese). You can explore the career advancement for a Customer Service Specialist (Bilingual in Mandarin Chinese) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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