We have an excellent opportunity for a highly skilled and motivated Customer Success Specialist! Are you a customer service detail oriented who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships? Then we have the position for you. This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.Your responsibilities in this role- Solution for complex problems and issues- Brainstorm and implement strategies to improve the customer experience- Promote customer acquisition, retention, and loyalty- Deliver outstanding customer service in a fast-paced environment via phone and/or email correspondence- Design, track, and analyze customer success metrics- Train customer-facing staff in ways to improve customer service and loyalty