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Customer Service Representative
VM Incorporated New York, NY
$40k-50k (estimate)
Full Time 6 Months Ago
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VM Incorporated is Hiring a Customer Service Representative Near New York, NY

Benefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities
Job Summary
Our company is looking for an experienced and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a background in customer service, and/or technology. The successful candidate will be responsible for taking customer inquiries, solving problems, and recommending our products to potential customers. The Customer Service Representative will also be responsible for assisting our customers with any technical issues they might have with their products and/or services we offer.
Responsibilities 
  • Identify the reason for the customer’s inquiry, collect relevant information and provide solutions
  • Refer to premade scripts for a variety of topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using technology
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

Job Summary

JOB TYPE

Full Time

SALARY

$40k-50k (estimate)

POST DATE

11/14/2023

EXPIRATION DATE

05/18/2024

WEBSITE

otvi.org

HEADQUARTERS

Chicago, IL

SIZE

<25

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VM Incorporated
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VM Incorporated
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VM Incorporated
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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