Pronovias
Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride .
Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.
We are a group of pioneering bridal brands , each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.
The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.
You are invited to experience for yourself the magic of bridal!
Job description
Pronovias Group has been dressing dreams for more than 50 years through our four brands: Pronovias, Saint Patrick, White One, Nicole and Ladybird.
We are constantly growing and therefore, are looking for a customer service specialist to join our Store in New York , that will be responsible for attending and addressing the customers’ needs (requests, consults and complaints), offering quick and effective solutions, which should be aligned with PRONOVIAS policy and values, to contribute with the sales process, improving the customer experience quality.
Main Functions:

• Welcome customers who visit our stores.
• Provide information about the store and its procedures.
• Support the Sales Consultants during the appointments and fittings with tips and useful information to increase sales.
• Answer phone calls and direct them efficiently to the appropriate people.
• Schedule, modify and cancel appointments and fittings.
• Assure a satisfactory customer service in the store during the whole sales process.
• Support the Store Manager when she introduces the Sales Consultant to the customer.
• Prepare Order Notes and make payments through the different payment methods.
• Control Order Notes pending to be paid and manage charges.
• Follow up customers who cancelled their appointment or did not attend the scheduled day.
• Review the agenda with the Store Manager weekly.
• Carry out the cash register closeout and prepare the liquidation envelop.
• Transfer the information received from headquarters to the store team.
• Prepare and send the internal mail at the beginning of the week and at the end of the month.
• Keep tidy all the time the store reception and the information desks, as well as the global image, assuring that it is aligned with the internal policy.
• Collaborate with the rest of the team, informing to the store manager about the feedback received from the customers.
• Support the Store Managers in the assistance with the TPV and in the appointment and fitting alterations.
• Offer and serve drinks to customers during the Digital Book phase and when the sale is closed.
• Provide support with the transfer management (reception and stock sending) between stores.
• Manage requests, storage and replacement of office supplies.

Requirements
We are looking for a person with a minimum of 2 years of experience in customer service roles within premium or luxury brands. A passionate person to provide excellent service to our clients with a positive attitude.
We would love to incorporate a goal-oriented person, with the ability to work as a team and reflect a problem-solving attitude. You must have excellent communication skills and the contribution of languages ​​will be highly valuable.
Should you meet these requirements and want to work with Pronovias, we will be happy to meet you.
Join our Pronovias team!
Location: New York (United States) Contract: Permanent Working day: Full time Sector: Fashion and apparel Vacancies: 1 Discipline: Sales Work modality: On site