JOB SUMMARY:Our Customer Service Specialists are responsible for interacting with customers in a courteous, efficient, friendly and professional manner. They engage in active listening with callers, walk-in customers, confirming or clarifying information, while resolving emerging issues.PRIMARY RESPONSIBILITIES:Respond to inquiries and requests via telephone and email in a timely fashionDocument inquiries, requests, resolutions, and follow-up tasksEscalate inquires and requests to appropriate channels where applicableDisplay a courteous and empathetic attitudePerform research to answer inquiries and requestsOutreach members for new member orientation.Help field office operation.Perform other duties and special projects as assignedEDUCATION AND EXPERIENCE:Team player who thrives in a self-directed, collaborative and fast paced environmentExcellent customer service skills with the ability to be flexible, responsible, positive and able to confidently communicateStrong smart decision making and problem-solving ability with attention to detailProficient in Microsoft OfficeMotivation and strong attendance recordEducation Required: High School DiplomaPreferred: Associated DegreeType of ExperienceRequired: 1-2 year customer service experiencePreferred: Bilingual skills helpfulSpecific Technical SkillsPreferred:Certifications/Licensure:Required:Knowledge and Skills:Basic Health care knowledgeMicrosoft Outlook, WordCustomer ServiceFlexibility to work on weekendSCOPE INFORMATION# Direct Reports:PHYSICAL REQUIREMENTS:The physical requirements described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.The above statements are intended to describe the general nature and level of work performed byindividuals assigned to the job classification. They should not be construed as an exhaustive list ofall responsibilities, duties and skills required.