Description

JOB INFORMATION (6959)

Title: Office of Chief of Staff - Transit Customer Service Specialist Series (6959)

First Date of Posting: 4/10/24

Last Date of Filing: 4/17/24

Authority: TA

Department: Subways

Division/Unit: Office of SVP, Subways

Reports to: Senior Director, Emergency Management & Preparedness

Work Location: 2 Broadway

Hours of Work: 9 to 5 (varies)

COMPENSATION

Salary Range:

Transit Customer Service Specialist I - $46,271- $60,382

Transit Customer Service Specialist II - $56,852 - $69,791

Associate Customer Service Specialist I - $62,999 - $81,397

Associate Customer Service Specialist II - $82,741 103,091

RESPONSIBILITIES:

This position will provide critical analytical support to the Department of Subways emergency management program, including the development and maintenance of a range of operational plans including the DOS Hurricane and Coastal Flood Plan, Winter Operations Plan, Heavy Rain Flood Plan, Excessive Heat Emergency Plan, and other disruptive event guides. The position will build upon existing practices for cataloging, evaluating, and improving DOS emergency response protocols.

The incumbent will advance key initiatives, for tracking emergency response resources, equipment, and personnel. Develop and adapt various divisional plans into clear action plans including responsibility delineation and use of digital tools for transparency. Support various strategic exercises, develop, and track corrective action plans. The incumbent will manage communication and coordination of the DOS preparedness activities, including planning initiatives, exercises, training, and briefings across DOS divisions.

EDUCATION AND EXPERIENCE:

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and one year of satisfactory, full-time experience in a customer service or public information capacity; or

3. A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience in a customer service or public information capacity; or

4. Education and/or experience equivalent to 1, 2 or 3 above.

DESIRED SKILLS:

• An understanding of continuity and crisis management principles, including familiarity with regulatory requirements.
• Knowledge of emergency management and the Incident Command System (ICS).

SELECTION METHOD

Based on evaluation of education, skills, experience, and interview

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all

employees who hold a policymaking position must file an Annual Statement of Financial

Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the

Commission)

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers,

including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and

abilities, including military service members, to apply.