11 Service Desk Analyst 2 Jobs in New York, NY
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Intuit is Hiring a Service Desk Analyst 2 Near New York, NY
Job Details
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Workforce Technology team here at Intuit where our mission is to remove barriers for our employees and connect them to Intuit's bigger mission so they can do great things for our customers. We operate by caring and creating experiences that reflect the Intuit brand and values, practicing what we preach and simplifying the business of life for our employees, delighting our employees so they can be inspired to pass on the delight to our customers, and we are constantly working to improve our services and products. If you enjoy working face to face with customers in a fast-paced high tech environment then this is the place for you!
The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a "high touch" level of support to the employee community.
Qualifications
- 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
- Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
- Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
- Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
- Passionate about providing excellent customer service and follow-thru to completion
- Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school
- Familiarity supporting Mac OS X & Windows 10/11
- Previous experience with Microsoft Office is preferred
- Good problem solving, diagnosis and troubleshooting skills
- The ability to work under pressure in a fast paced environment is a must
- Familiarity with wired and Wi-Fi Networking with Windows Active Directory
- Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
- Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus
- Working knowledge of collaboration tools such as Slack, Box, Google Suite
- Familiarity with ticketing systems such as Service Now is a plus
- Strong mobile support (Android, iOS, etc) experience
- Ability to work independently and within a team
Responsibilities
- Ability to troubleshoot software, hardware and connectivity issues remotely
- Ability to understand & articulate root cause on customer issues
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Familiarity with encryption and security tools and triaging within this environment
- Assist customers in gaining access to various systems and servers
- Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
- Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies
- Communicate call trends and challenges in daily team meetings
- The ability to take on small projects from start to finish
- Keep Knowledge Base and process documentation up-to-date
- Work closely with the team to resolve or properly close aging tickets
- Manage the individual and ticket queue for the team
- Ensure the highest level of customer satisfaction
- May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
- Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert
Job Summary
Full Time
Specialty Trade in Construction
$67k-83k (estimate)
05/24/2024
06/01/2024
LINCOLN, NE
50 - 100
2011
LESLIE ANDERSEN
$5M - $10M
Specialty Trade in Construction
Related Companies
The job skills required for Service Desk Analyst 2 include Troubleshooting, Customer Service, Service Desk, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst 2 positions, which can be used as a reference in future career path planning. As a Service Desk Analyst 2, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst 2. You can explore the career advancement for a Service Desk Analyst 2 below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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