Job Description and Responsibilities

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.

The focus of this role will be to provide administrative support to the facility and employee population.

Job Description and Responsibilities:

• Greet all incoming visitors; assign safety equipment, as applicable.
• Answer all telephone calls and directs the caller to the appropriate individual/location.
• Receives sorts and distributes incoming mail. Stamp and sort all outgoing mail.
• Provide day to day support to Plant Manager & Production Manager. This includes but is not limited to: Maintaining and generating weekly and monthly plant production and OEE reports, generating weekly plant and maintenance employee overtime reports, maintaining the Attendance Point System database for plant employees and generate weekly and monthly reports.
• Printing out work orders.
• Reporting daily production.
• Putting data from multiple sources together on a spreadsheet, making graphs of data, and other varied administrative tasks.
• Responsible to confirm work orders are released correctly and any issues are resolved quickly.
• Perform scheduled inventory duties as needed.
• Will be required to work with an offsite Customer Service Representative and HR Manager to communicate order status, send or receive documentation, perform basic administrative HR tasks, perform special admin task, or troubleshoot issues.
• Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
• Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
• Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members.
• Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed.
• Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices.
• Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
• Completes orders for all office supplies, breakroom supplies and janitorial supplies as well as any misc. items needed for plant.
• Other duties and special projects as assigned.

Accounts Payable Duties:

• Codes and Enters invoices.
• Completes 3-way match.
• Resolves any errors with receipts (unmatched report)
• Reconciles any price difference from PO and invoice.
• Maintains records for AP.
• Prepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.)
• Communicate payment information to vendors as requested.
• Maintains capital files.
• Checks production entered against production reported.
• Signs for packages
• Signs vendors and visitors in/out as needed.
• Other duties as assigned by Manager.

Requirements:

• Minimum of a High School Diploma or equivalent required; Associates or bachelor’s degree preferred but not required.
• 3-5 years’ Office/Plant Administrative experience required.
• Must have strong oral and verbal communication skills. Possess exceptional interpersonal communication skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Good troubleshooting skills.
• Ability to perform basic quantitative skills required & CRM experience preferred.
• Ability to work with all areas of the business including plant and sales personnel.
• Professional verbal and written communication skills.
• Always conduct oneself with highest level of professionalism.
• Strong customer service advocacy and problem-solving skills
• Ability to perform work in a mature and professional manner, demonstrate personal responsibility, and perform all assigned duties.
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
• Working knowledge of MS office and exceptional computer skills.
• Ability to sit and stand for extended periods.
• Ability to wear all safety PPE required such as steel-toed shoes and earplugs when walking the plant floor.
• Ability to work on the plant floor in a non-climate-controlled environment.

EEO Statement

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Annapolis, MD 21403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person