72 Help Desk Analyst Jobs in Washington, DC
Majus Consulting is Hiring a Help Desk Analyst Near Washington, DC
Help Desk Analyst
MAJUS is currently seeking a Help Desk Analyst to join our team. We are growing, and we are hiring! As a Help Desk Analyst, you will play a crucial role in providing Tier 1-3 help desk support to our federal customer in a large and exciting application integration.
This is a key position with MAJUS that impacts our entire organization and growth. This is a full-time position that also includes opportunities beyond the role in which you will join our team.
What is the mission?
You will play a vital role in the Enterprise Help Desk service we provide to our customers. You will triage and escalate tiers 1-3 service requests utilizing ServiceNow or Remedy systems to ensure streamlined and organized issue tracking.
What will you do?
Respond to service requests via telephone, email, or in-person to resolve reported issues promptly.
Utilize automated remote-control software for efficient issue resolution.
Triage and escalate service requests.
Log and track service requests using ServiceNow or Remedy ticketing systems.
Implement and follow standard service support procedures for diagnosing and resolving issues.
Provide technical assistance and support for computer systems, software, and hardware issues.
Provide technical assistance and support for computer systems, software, hardware, and laptops.
What skills do you possess?
- Proven experience in providing Tier 1-3 service desk support.
- Knowledge of standard help desk procedures for diagnosing and resolving Windows and other customer technical issues.
- Experience with ServiceNow or Remedy ticketing systems.
- Excellent communication skills for responding to queries and keeping the customer informed on status.
- Flexibility to work varying shifts to meet IT support requirements.
- MCP or other Microsoft Certifications highly desired.
- Experience with ERP applications (e.g., Workday, SAP, ADP, Ceridian, Oracle Fusion, etc.) a plus.
Salary?
40,000.00 – 70,000.00 depending on experience and certifications.
We are an Equal Opportunity Employer committed to building a diverse and inclusive team.
Job Type: Full-time
Job Summary
Full Time
$63k-79k (estimate)
01/31/2024
05/24/2024
The job skills required for Help Desk Analyst include Help Desk, IT Support, Computer Systems, Service Desk, Communication Skills, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
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Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
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