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Iron Bow Technologies has an immediate need for an experienced Help Desk Manager interested in a permanent, full time help desk manager opportunity in Washington, DC.
The Helpdesk Manager (HDM) will be responsible for assigning Helpdesk tickets, reporting, quality assurance and metrics gathering using ServiceNow reporting tools. The HDM will serve as the primary interface with users for day-to-day support, leading problem solving efforts including extended research, root cause analysis, problem definition/solving and documentation particular issues with an application or service.
Position Responsibilities:
Candidate Experience Requirements:
Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach, and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
About the Company:
Iron Bow
Industry:
Computer Software
Full Time
Durable Manufacturing
$111k-142k (estimate)
03/08/2024
05/02/2024
ironbow.com
HERNDON, VA
500 - 1,000
1983
Private
RENE B LAVIGNE
$500M - $1B
Durable Manufacturing
Iron Bow offers cybersecurity, data center networking, enterprise mobility and managed IT services for commercial and healthcare sectors.
The job skills required for Help Desk Manager include Help Desk, Customer Service, Leadership, Problem Solving, IT Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Manager. Select any job title you are interested in and start to search job requirements.