The IT Help Desk Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT Help Desk Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations ...for new systems. Typically reports to Unit or department head. The IT Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an IT Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required.More Show Less
Create an Alert for IT Help Desk Manager Jobs
Create a Job Alert
Get notified when new IT Help Desk Manager jobs are posted
TeamSoft IT Solution’s client is looking for a direct hire Help Desk Manager. Job Summary. Supervise the ticketing system to ensure accurate and timely processing of tickets. Develop and implement efficient processes to streamline ticket management and enhance customer satisfaction. Conduct regular audits of tickets, client agreements, and administrative procedures to maintain compliance and accuracy. Ensure tickets are correctly set up and coded...
Help Desk Manager. The IT Help Desk Manager is responsible for ensuring the successful ongoing operation of the enterprise service desk for that respective shift, including incident management and reporting, adherence to SLA’s, interfacing with management across all levels, setting outstanding customer service expectation, timely field communication, root-cause analysis, performance and process improvement and frequent statistical performance mon...
Help Desk Manager. Location. Arlington, VA. LinTech Global Inc. is recruiting for a Help Desk Manager to support our contract at the DHA DHHQ in Arlington, VA. Position Overview. This employee will be responsible for the IT Help Desk and the team, and its daily functions. Job Responsibilities. Manage the help desk team and evaluate performance. Ensure customer service is timely and accurate on a daily basis. Recruit, train and support help desk r...
Job Description. Job Description. Salary: $70,000 to $80,000 per year. About Suzor IT. Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. Job Description. We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have ...
