Iron Bow Technologies has an immediate need for an experienced Help Desk Manager interested in a permanent, full time help desk manager opportunity in Washington, DC. The Helpdesk Manager (HDM) will be responsible for assigning Helpdesk tickets, reporting, quality assurance and metrics gathering using ServiceNow reporting tools. The HDM will serve as the primary interface with users for day-to-day support, leading problem solving efforts includin...
Tier 1 Help Desk Technician. Iron Bow Technologies has a need for a Tier 1 Help Desk Technicians interested in a permanent opportunity in Herndon, VA supporting a longtime Federal Government customer. This is a hybrid-remote position with 2 days onsite per week in Herndon, VA and the other 3 days working in a remote capacity and we are seeking candidates to support a shift of Mon-Fri, 9am-5:30pm (EST). The selected candidate will join a Tier 1 He...
