Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an esc ...alation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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Help Desk Manager | MSP | Morganville, NJ (Hybrid After 90 Days). Location. Morganville, NJ (On-site 5 days/week for first 3 months, then hybrid). Hours. Monday–Friday, 8:00 AM–5:00 PM. Compensation. $95K–$110K. Benefits. Health, Dental, Vision, 4% 401K Match. Must Have. Recent experience working in a Managed Service Provider (MSP) environment. We are a fast-paced Managed Service Provider (MSP) based in Morganville, NJ, looking for a Help Desk Ma...
Job Details. Description. We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and...
Job Details. Description. We are offering a contract to permanent employment opportunity for a Help Desk Manager in the office. The role involves managing the day-to-day operations of the service desk in the Information Technology industry. The Help Desk Manager will supervise the Service Desk Analysts, ensuring all support requests are handled effectively and efficiently. Responsibilities. Supervise the Service Desk Analysts and Senior Service D...
Job Details. Description. We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution. This role is 5 days a week onsite. Responsibilities. Oversee the management and mentoring of a team of help desk technicians (2-3 people), enhancing their ...
Position Title- IT support / Desktop Support Manager (A required). Location- Kissimmee, FL 34747. Duration- 3 month contract. Pay:- $40- $60/ Hourly. Required. 1. Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing. their work. 2. Assisting with troubleshooting computer systems and related software. 3. Learning about and providing technical assistance and routine maintenance of specialized so...
The primary goal is to ensure that OculusIT’s information technology (IT) service delivery adds the maximum value to our client and facilitates the achievement of institutional goals. Reporting to OculusIT’s local CIO (or the alternative assigned), the HDM is responsible for managing the day-to-day activities associated with providing quality and proactive IT customer service and technical support to students, faculty, and staff, supervising the ...
Job Details. Description. We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations. Responsibilities. Manage the delivery of Level 2/3 helpdesk supp...
A client of Robert Half is seeking an experienced. Help Desk Manager. to lead and mentor a team of service desk professionals in. Lexington, Kentucky. This role requires a hands-on leader who can provide technical guidance, oversee IT support operations, and drive process improvements. The ideal candidate will have prior experience in a help desk environment (3-5 years), previous Help Desk Manager experience, and. possess a strong background in W...
Location. Falls Church, Va. Type. Full Time. Minimum Experience. Experienced. Security Clearance Level. Secret Clearance Preferred. The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, TGTG is unable to sponsor at this time. Military Veterans and individuals with disabilities areencouraged to apply. The Green Technology Group, LLC (TGTG). is seeking a talented Help Desk Manager. Essential Du...
Lensa is the leading career site for job seekers at every stage of their career. Our client, TekSynap, is seeking professionals in Washington, DC. Apply via Lensa today. Responsibilities. Responsibilities & Qualifications. Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). Ensure compliance with contract specifications ...
Req ID. 35468. Summary. Help Desk Manager. Arlington, Virginia. Are you ready to enhance your skills and build your career in a rapidly evolving business climate. Are you looking for a career where professional development is embedded in your employer’s core culture. If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you. Join our team of professionals who support large-scale government operations by leveragi...
Req ID. 35468. Summary. Help Desk Manager. Arlington, Virginia. Are you ready to enhance your skills and build your career in a rapidly evolving business climate. Are you looking for a career where professional development is embedded in your employer’s core culture. If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you. Join our team of professionals who support large-scale government operations by leveragi...
