Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an esc ...alation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
Create an Alert for Help Desk Manager Jobs
Create a Job Alert
Get notified when new Help Desk Manager jobs are posted
Job Details. Description. We are offering an employment opportunity for a Help Desk Manager in the non-profit industry based in Decatur, Georgia. The chosen candidate will be responsible for managing IT operations, analyzing business needs, implementing technical solutions, and providing user support. Responsibilities. Analyze technical needs presented by the user community or clients and recommend appropriate solutions. Create, maintain, and enf...
Job Details. Description. We are in search of a Help Desk Manager to be based in Glenview, Illinois. The role is within the IT consulting space, providing an opportunity to bring your skills in Microsoft 365, Windows, Database, EO/IR systems, Microsoft, Networking, and Active Directory to our team. This role is a permanent position, offering the chance to play a crucial part in our company's continued growth and success. Responsibilities. Manage ...
InfraSource, A Quanta Services Company. At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over the last 65 years, we have built our reputation as a premier provider of services with a solid trac...
Forward Slash Technology is a St. Louis-based Cyber Security and. Information Technology, Managed Services. provider. . We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. . As a Help Desk Manager, it is essential that yo...
