71 Help Desk Specialist Jobs in Washington, DC
B&A is Hiring a Help Desk Specialist Near Washington, DC
-
Diagnoses hardware, software, and operator problems and recommends remedial actions or procedural changes.
-
Responds to user requests for assistance by phone, email, and web. Configures software such as help desk ticketing system.
-
Writes and maintains help desk standard operating procedures and policies in program wiki or knowledge base system.
-
Provides technical assistance and training to system users.
-
Provides technical and administrative direction for personnel performing technical assistance and system testing. Applies application specific knowledge to ongoing issue resolution and system enhancement planning.
-
Provides oversight and input to testing processes to ensure system changes and enhancements do not degrade system operation.
-
Assists in the assessment of operational problems and provides feedback related to issue remediation.
-
Organizes and prioritizes all escalated activities inclusive of testing, execution of system upgrades, improvements, and bug fixes.
-
Reviews and contributes to test plans, schedules, test execution, and test results to ensure comprehensive coverage during any system changes or enhancements. Reviews work products for adherence to user documentation standards and templates.
-
Reviews program documentation, system operational policies, and web-based content to ensure AOUSC standards/requirements are adhered to. Monitors the accuracy of information and system data that appear in a variety of web-based content and program-related publications.
-
Performs quality assurance reviews of help desk tickets entered into the service desk ticketing system ensuring ticket resolution.
-
Maintains documentation of workflow processes of service desk ticketing system and other support OSCAR program tools.
-
Makes recommendations to the AOUSC on improvements to the service desk processes, tools, and documentation that complement industry standards.
- Responsible for the management of implementing improvements to the service desk. Assists in user acceptance and system testing.
-
-
An Bachelor's degree in computer science/systems, information systems/ technology, engineering, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.
-
Education and experience requirements may be substituted with the following: Two years additional applicable experience may be substituted for a degree.
- At least two to five years of experience in related field
- Experience in providing technical assistance and on-the-job training.
- Extensive knowledge of one or more operating systems and environments. Specialized experience includes management of help desk supporting web-based system, demonstrated knowledge of computer operating systems, mail standards, web browsers, and supervision of help desk/user support employees
- US citizenship required to obtain clearance
- clearance holders highly preferred.
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
B&A is proud to offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, Teladoc, and accident insurance. In addition to these benefits, B&A employees enjoy paid time off, tuition assistance, B&A sponsored trainings and certifications, commuter transit benefits (SmartBenefits) for DC Metro full-time employees and a free subscription to a virtual exercise platform (NEOU).
- The B&A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and more
- A formal mentorship program
- Job shadowing and cross training opportunities
- Brand Ambassador program
- Lifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and more
- Monthly virtual events
- B&A Annual Wellness Challenge: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, and #ExerciseDuringLunchWithB&A, and more
Job Summary
Full Time
Retail
$74k-93k (estimate)
03/15/2024
05/14/2024
basspecialtycars.com
ALTAMONTE SPRINGS, FL
50 - 100
Private
PAUL CHRISTOPHER
$10M - $50M
Retail
Related Companies
The job skills required for Help Desk Specialist include Help Desk, Service Desk, Computer Science, Operating System, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
Similar Jobs
Popular Articles
